Accreditation Resource Specialist - Employment and Community Services

Accreditation Resource Specialist - Employment and Community Services

Interested in having a positive impact on employment and community services worldwide? Join our team as an International Accreditation Resource Specialist. In this role, you will partner with direct service providers to promote quality improvement initiatives focused on outcomes, experiences, accessibility and business functions. CARF Employment and Community Services Accreditation includes programs such as, Employment Planning Service, Employee Development Services, Community Employment Services, Respite Services, Community Housing, Supported Living, Personal Support Services, among many more.

Accreditation Resource Specialists help to enhance the lives of person served through interactions with providers, surveyors, and other stakeholders in support of their accreditation journey.

Final date to receive applications:
August 15, 2026 or until position is filled

The following duties and responsibilities represent the essential functions of this job that an individual must be able to perform with or without a reasonable accommodation:

• Provides detailed, consistent, and accurate consultation and technical assistance to organizations and surveyors regarding survey procedures and processes and standards interpretation; activities include video conferencing, meetings, frequent telephone and email contact, and other written communication.
• Serves as content expert for organizations and surveyors regarding interpretation of standards, survey and accreditation process.
• Interacts with existing customers to promote business retention and timely submission of Intent applications and related materials.
• Interacts with organizations regarding new business opportunities, gathers pertinent organizational details, enters data into account information management system (AIMS), and makes updates at strategic business points to encourage market growth.
• Assists with ongoing customer concerns; this includes, but is not limited to, responding to issues that arise on site during surveys, with surveyors and organizations, and with daily operations; communicates effectively to appropriate internal operations; and documents accordingly.
• Interacts with internal operations routinely in a manner that promotes success toward reaching the established goals and objectives of the unit and organization at large; this includes assisting in survey planning strategies, original survey and merger/acquisition/change in ownership processing, the appeal process, and problem-solving activities as needed.
• Assists with responding to allegations and self-reports per the established policies and procedures; this may include communicating with the complainant, an organization, the survey team, funding or regulatory sources, consumer groups, and other pertinent stakeholders; documents accordingly.
• Edits or assists with editing of accreditation reports and completion of the editing of accreditation reports that are outsourced for review and coordinates with team members for review of special reports, such as One-Year Accreditation outcomes.
• Assists in the development, production, and review of documents, articles, or other written materials needed for the CSU.
• Participates in CSU surveyor trainings; assists with the review, revision, and development of surveyor training and other presentation materials; participation may include conducting presentations, regional training sessions, webinars, and other educational events as needed.
• Participates as requested on internal committees or task force groups for business reengineering plans or for revision or development of written policies, procedures, and standards; attends unit or staff meetings as required.
• Reviews Quality Improvement Plans (QIPs) and Plans of Action (POAs) as necessary for accuracy and communicates with organizations regarding discrepancies and timely submission; assists organizations in planning and maintaining quality between accreditation cycles.
• Reviews Annual Conformance to Quality Reports (ACQRs) and Level of Care (LOC) Annual Reports (ARs) as necessary and communicates with organizations to resolve concerns, missing information, and issues relating to compliance with the policy.
• Possesses mastery of and appropriately uses AIMS as it relates to applicable duties and responsibilities.
• Reviews electronic feedback and addresses areas of concern with applicable surveyors or organizations as appropriate.
• Communicates areas of concern to surveyors in a professional manner to facilitate survey process, e.g. allegations, special needs of organization or related to type of survey.
• Conducts crosswalks of accreditation standards and state regulations in development of public-private partnerships as requested.

Note:

Duties and responsibilities are not all inclusive and may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the…