Senior Manager – Sales Tools Strategy

• Shape and maintain an integrated Sales Tools narrative connecting strategy, roadmap, investments, product delivery, pilots, colleague experience, and business impact
• Translate complex technology and product priorities into relevant messages for sales colleagues, frontline leaders, senior executives, and cross-functional partners
• Create executive-ready materials explaining current state, upcoming changes, and transformation progress
• Build and manage stakeholder engagement strategies covering audiences, objectives, channels, forums, cadence, and feedback loops
• Tailor engagement for executives, frontline sales teams, and other stakeholders
• Use existing Sales and Account Development forums, newsletters, and operating rhythms; introduce new mechanisms where they add value
• Monitor stakeholder coverage and engagement effectiveness
• Develop reusable presentations, talking points, and core content
• Produce senior leadership communications
• Partner with Product Management, communications teams, and other partners to reach frontline audiences
• Create a listening model capturing questions, sentiment, priorities, and change-readiness signals
• Turn feedback into actionable themes that inform strategy, product decisions, pilots, enhancements, and roadmap priorities
• Develop change and engagement strategies for launches, pilots, platform transformations, and new ways of working
• Assess stakeholder impact and define communication, engagement, readiness support, and strategic connections
• Align product delivery, colleague experience, communications, support, and adoption teams; identify education needs and coordinate partner delivery
• Measure stakeholder reach, understanding, engagement, feedback quality, and communication effectiveness, then refine the model
• Maintain an engagement roadmap and calendar while reducing duplicative forums, communications, and bespoke materials
• Drive stakeholder understanding, alignment, engagement reach, actionable feedback, narrative consistency, change readiness, adoption, and satisfaction outcomes

• Relevant experience shaping executive-ready narratives, stakeholder engagement strategies, and change communications for complex business, technology, or transformation initiatives
• Exceptional written and verbal communication skills, with demonstrated ability to synthesize complex strategies, technology initiatives, and business priorities into clear and compelling narratives
• Strong strategic thinking and ability to connect individual initiatives and deliverables to a broader organizational vision
• Demonstrated experience leading stakeholder engagement, change strategy, strategic communications, transformation, consulting, or related work in a complex organization
• Proven ability to develop high-quality communications and materials for senior leadership audiences
• Strong stakeholder management and facilitation skills with demonstrated ability to influence without direct authority in highly matrixed environments
• Strong audience orientation and editorial judgment, with the ability to determine what different stakeholders need to know, influence, or act upon
• Demonstrated ability to create scalable approaches, simplify complexity, and balance communication quality with operational efficiency
• Ability to operate independently in a fast-paced environment characterized by ambiguity, evolving priorities, and multiple concurrent initiatives
• Bachelor's degree
• Experience with technology-enabled transformation, product organizations, sales enablement, sales operations, CRM, sales technology, or AI-enabled capabilities
• Experience developing stakeholder feedback mechanisms and translating qualitative and quantitative feedback into actionable insights
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Demonstrates expertise in shaping executive-ready narratives and stakeholder engagement strategies for complex business and technology transformations. Proficient in developing high-quality communications and materials for senior leadership while effectively managing stakeholder feedback and engagement.

• Stakeholder Engagement Strategies
• Executive-Ready Communications
• Change Management
• Strategic Thinking
• Audience Orientation

• Change Communications
• Narrative Development
• Stakeholder Feedback Mechanisms
• Sales Enablement
• Sales Operations
• Technology-Enabled Transformation
• CRM
• AI-Enabled Capabilities
• Communication…