Field Service Dispatcher

As a Field Service Dispatcher for Power Motive Corporation, you will play a key role in the growth and success of our Heavy Equipment Service Department. Your daily tasks will include coordinating field service operations, technician scheduling, customer communications, work order management, and repair execution from initial service request through completion.

Primary Responsibilities Serve as primary point of contact for field service requests and customer communications.

Create, maintain, and close work orders accurately.

Schedule and dispatch technicians based on skill, availability, and priority.

Research machine history, warranty status, telematics data, and technical resources.

Coordinate parts availability, repair progress, and customer updates.

Monitor active repairs through completion and maintain complete documentation.

Promote safety, compliance, and operational efficiency.

Required Skills &

Competencies:

Leadership Communication Problem  Solving Organization and Prioritization Customer Service Computer Skills Heavy Equipment Knowledge Exceptional attention to detail.

Prompt and effective follow-up and responsiveness.

Company Benefits:

Medical InsuranceHSA Plans with Employer Contribution up to $1750.00 annually

Vision Dental
401K with Company Match
100K Employer paid AD&DSupplemental Life Pet Insurance Options PTO accruing on start date

Sick Time Bereavement Leave Short Term and Long Term DisabilityEAP Program Advancement Opportunities Annual Safety Boot Allowance Prescription Safety Glasses Allowance1-3 years of Heavy Equipment Service Operations preferred

Fluent in Microsoft Suites (Word, Excel, Power Point)

Experience with CDK/Intelli Dealer preferred

Must be Structured, and detail-oriented adhering to process and operational consistency.

Analytical and systems-focused with repetitive routines designed to ensure global standardization.

Communication rooted in technical knowledge, data, and process improvement.

Clear decision-making authority within a well-defined scope of systems and responsibilities.

Collaborative environment with a focus on quality, efficiency, and cross-functional alignment.

Leadership focused on execution, adoption, and process integrity

Bilingual a plus

Work Environment Monday–Friday, 7:00AM- 4:00 PM On Site Office Environment with potential exposure to industrial environments

The noise level in the work environment is moderate to loud

Physical Requirements:

Normal physical agility