Member Solutions Specialist

Corporate
2480 N Arcadia Ave
Tucson, AZ 85712, USA

Works with prospective and existing Members in a high-volume contact center environment to provide assistance to routine inquiries. Works inbound calls leveraging multiple systems and applications. Exceptional Member experience is expected and achieved by skillfully aligning product and service solutions that result in loan sales, deposit growth, and Member engagement. Maintains knowledge on all related products, services, and promotions to effectively create cross‑sale opportunities based on Member needs.

This role is eligible for a language stipend of $200/monthly after 90 days of employment

Salary range is $19.00 - $22.72/hr job Grade, NE 8. Final salary is dependent on a candidate’s experience and qualifications.

• High School diploma or equivalent
• Three (3) years of customer service/sales experience.
  • To include (1) one year of banking or contact center experience
• Availability:
  Monday - Friday 8am-5pm
• Spanish speaking skills are a plus but not required

• Ability to work independently and in a team environment
• Active listening, organization, and time management skills to accurately and effectively service Members
• Ability to communicate clearly and effectively
• Must be customer service oriented with the ability to identify and meet Member needs
• Ability to multitask in a fast‑paced and changing environment
• Skilled in navigating multiple screens and applications and adapting to new technologies
• Ability to exercise initiative and use good judgement
• Knowledge of credit union products and services
• Knowledge of credit union policies and procedures and state and federal regulations

• Customer Focus
• Learning on the Fly
• Functional/Technical Skills

Job requires sitting for extended periods of time. No heavy lifting required.

Must comply with all aspects of the Bank Secrecy Act (BSA). Must be able to work a flexible schedule Monday through Saturday as needed.

At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive.

• Health Coverage – We offer medical, dental and vision coverage for you and your dependents. Other benefits include: life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services).
• Paid Time Off and Holidays – Work‑life balance is a focus with generous paid time off, with additional time given for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. We also offer enhanced paid military leave and paid maternity/paternity leave.
• Retirement Savings – Generous 401k Plan.
• Development Activities – We focus on continuous growth by encouraging Job Shadowing and Personal Development Plans, which leads to a 40+% annual internal promotion rate.
• Tuition Reimbursement – We have partnered with the University of Arizona Global Campus to offer eligible full‑time employees 100% tuition coverage towards an online Bachelor’s or Master’s Degree.

Equal Opportunity Employer Veterans Disabled

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.