Scheduling and Customer Support Coordinator

Description

United Fire is looking for a highly organized and customer-focused Scheduler and Customer Support Coordinator to join our team. This role is equally responsible for scheduling route technicians who perform fire safety equipment inspections and provide front‑line customer service for our counter sales.

• Schedule and coordinate the daily routes of Fire Safety Technicians for inspections and service calls.
• Optimize technician schedules to ensure efficiency and timely service.
• Communicate with technicians to confirm schedules and job details.
• Serve as the first point of contact for customers, both in person and over the phone.
• Assist walk‑in customers with fire extinguisher drop-offs and service requests.
• Handle incoming and outgoing phone calls, addressing customer questions and service needs.
• Maintain accurate records of customer interactions and service appointments.
• Work closely with the service department team to resolve scheduling conflicts and improve service flow.
• Educate and solicit customers on all products and services available by United Fire.

• Proactive problem‑solving abilities to address discrepancies.
• Excellent organizational and time‑management skills.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast‑paced environment.
• Professional and customer‑focused mindset.

• Ability to regularly move and carry materials weighing up to 50 lbs.
• Periods of sitting at a desk and working on a computer.
• Ability to stand, walk, stoop, kneel, crouch, and sit.
• Comfortable working within shop areas and warehouses, with exposure to noise, machinery, and warehouse activity.

• Health, Dental, Vision insurance offered.
• Paid vacation, sick time, and 8 paid holidays.
• 401k Safe Harbor matching after one year of employment.
• Supplemental insurance offered.
• Employee Discounts.
• Paid Maternity/Paternity leave after one year of employment.

• Full time, non‑exempt hourly.
• Monday to Friday, 8:00am to 5:00pm.

• High school diploma or equivalent required.
• 2+ years of experience route service scheduling.
• 2+ years of experience in customer service.
• Strong computer skills, including proficiency with scheduling software.
• Strong data entry skills with a high level of accuracy.
• Cash handling skills.
• Pre‑employment drug screening and background check required.