Brand Standards, Guest Experience & Food Safety Advisor
Listed on 2026-03-01
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Overview
Join Ecolab's Eco Sure team as a Brand Protection Advisor in Tucson, AZ. Deliver on-site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence. Partner with clients to identify risks, reinforce brand standards, and drive continuous improvement.
How You'll Make an Impact- Conduct brand protection visits at client locations using consulting, coaching, and training to meet client expectations and program requirements, protect their brand, and delight guests
- Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership
- Partner with Eco Sure and Ecolab teams to solve client challenges
- Complete a budgeted number of visits each week, delivering an exceptional client experience
- Utilize an iPad, Microsoft Suite, and CRM technology to plan and perform essential job functions
- Support the growth initiatives of our company and our clients
- Adhere to HIPAA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, education sector, healthcare, and senior living facilities
- Residence:
Candidate must reside within a commutable distance of Tucson, AZ - Overnight travel:
Up to 50% - Working hours:
Ability to work occasional evenings, weekends, and overtime as business needs dictate - Certifications:
Based on customer requirements, obtaining Serv Safe and/or CP-FS certification(s) may be a condition of continued employment
- Commitment to including and engaging diverse people, perspectives, and ideas
- Paid training program with job shadowing, e-learning, field activities, and classroom training
- Company-paid vehicle for business and personal use, where applicable
- Independent schedule management in an autonomous work environment
- Culture of safety with strong safety training and PPE
- High school diploma
- Two years of hospitality industry-related experience
- Current and valid Driver's License with no restrictions
- Must be 21 years of age or older
- No immigration sponsorship available for this position
- Handling and tasting foods made from or with animal products and/or top allergens
- Lifting and carrying up to 25 pounds
- Climbing, crawling in tight areas, and going down tubes/slides in client playgrounds
- Frequent bending, squatting, shifting, and adjusting movement
- Standing and walking for extended periods at client locations
- Driving and/or flying to client locations; proper identification required
- Driving a company-paid vehicle as required; motor vehicle record checks will be performed
Reasonable accommodation is available for qualified individuals with a disability.
Preferred Qualifications- Bachelor's degree in culinary, hospitality, or business
- Multilingual (Spanish & French preferred)
- Strong customer service and advanced consultative skills
- Ability to work under pressure and manage deadlines
- Strong planning, organizational skills, and attention to detail
- Self-motivated with sound judgment and problem-solving abilities
- Starting on Day 1:
Access to comprehensive benefits package including medical, dental, vision, 401K, pension, stock purchase plan, parental leave, childcare resources, and more - The opportunity to tackle meaningful challenges and help customers achieve clean water, safe food, and healthy environments
- Opportunity to shape your career with a growth-focused company
- Inclusive culture that values diverse perspectives
At Ecolab, we prioritize a talent-first philosophy with a diverse team serving nearly three million customer sites. Our 48,000 associates deliver science-based solutions, data-driven insights, and world-class service to advance food safety, maintain clean environments, and improve sustainability across more than 170 countries.
We are committed to eliminating unnecessary complexities and embracing a beginner's mindset to stay ahead in a rapidly changing world.
Compensation and BenefitsAnnual or hourly compensation range: $48,700–$73,000. Pay varies by experience, education, geography, and other factors. We comply with all minimum wage and overtime laws.
Benefits:
Comprehensive and market-competitive benefits. See benefits information on our site.
Potential customer requirements notice:
Some customer-facing roles may require additional background screens and/or drug/alcohol testing and COVID-19 vaccination per policy, with accommodations available upon request.
Americans with Disabilities Act (ADA):
Ecolab provides reasonable accommodation during the application process as required by law.
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