Storage Customer Service Representative

Location

8740 E Broadway Blvd, Tucson, Arizona 85710, United States of America

U-Haul is seeking a friendly, motivated Storage Customer Service Representative to provide exceptional customer service by inspecting and maintaining equipment, dispatching and returning storage units, and assisting customers with technology and contracts.

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain rental terms, and prepare rental contracts.
• Perform routine property cleanup and minor repair work.
• Ensure all vacant units are clean, dry, secure, and ready for new customers.
• Assist customers using technology to dispatch and return equipment.
• Complete other duties as assigned.
• Participate in ongoing training through U-Haul University.

• Valid driver’s license with a clean driving record.
• Excellent communication skills.
• Availability to work weekends and holidays.

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts, machines, fumes, or irritating chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

Requires some physical exertion, including long periods of standing or remaining stationary indoors or outdoors, traversing spaces, repositioning to use tools, and moving a minimum of 50lbs, either assisted or unassisted.

• Career stability and opportunities for advancement.
• Gym and Mindset App reimbursement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance.
• Met Life auto and home insurance.
• 401(k) savings plan.
• Employee Stock Ownership Plan (ESOP).
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• Dental and vision plans.
• Business travel insurance.
• 24‑hour physician for children.
• Employee Assistance Program (EAP), Life Lock, Identity Theft Protection, Critical Illness/Group Accident Insurance, Dave Ramsey’s Smart Dollar Program.
• Hiring bonus: $100 and $300 cash bonus for equipment inspection certification.

U-Haul is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other basis protected by applicable law. Individual accommodations are available upon request. Information obtained during this process will be shared only on a need‑to‑know basis. U-Haul also complies with state law regarding nicotine usage; individuals who use nicotine products may not be hired in certain states.