Regional Banker​/Teller

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage across the markets we serve. We are united in delivering the best experience for customers and foster an inclusive workplace where all employees are respected and valued. As a full‑time Regional Banker/Teller within PNC’s Retail Branch organization, you will be based in Tucson, AZ to support multiple branch locations. Bilingual fluency in both English & Spanish is preferred.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

Manages the customer experience by identifying opportunities to improve a customer’s financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer’s share of wallet and positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.

Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

• Manage loyalty conversations with customers to increase share of wallet.
• Participate in proactive sales and service activities from various customer interactions.
• Collaborate with ecosystem partners to grow customers’ share of wallet.
• Drive proactive sales conversations through outbound calls, service‑to‑sales, teller interactions, appointment setting and lobby engagement.
• Deliver full PNC conversations to identify appropriate PNC solutions.
• Leverage partnerships to acquire, expand, and retain relationships.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply knowledge to solve customer problems and increase loyalty.
• Adhere to policies and procedures to manage risk and maintain sound judgment.
• Maintain accurate and efficient teller and branch operations and daily maintenance transactions.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. Required and preferred qualifications include:

• Customer‑focused mindset and strong communication skills.
• Banking, client loyalty, and customer experience knowledge.
• Proactive sales and digital awareness competencies.
• Effective communication, managing multiple priorities, and problem solving.
• Understanding customer needs and the ability to identify opportunities.
• 1+ year of related experience or equivalent education, certifications, or military service.
• High school diploma, GED, or comparable combination of education and experience.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Eligibility for full‑time employees includes medical prescription drug coverage (with a Health Savings Account feature), dental and vision options; life insurance; disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid;

a robust wellness program and financial incentives. Paid time off varies by eligibility and includes maternity and parental leave, paid holidays, occasional absence days, and vacation days.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA and related federal regulations.