GEICO Customer Service Representative

Your Impact at GEICO

As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers’ lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world‑class service.

• Starting Salary: $19.06 – $23.82 per hour / $38,405 – $47,997 annually
• Differentials: +10% for evening shifts; +20% for weekends
• Benefits:
  Health and wellness benefits starting Day 1, Paid Time Off immediately, 13 paid holidays annually, 401(k) with up to 6% match, tuition assistance up to $5,250 annually
• Professional Growth:
  Licensing and continuing education at no cost, eLearning courses
• Workplace Flexibility: 80% on‑site, 20% off‑site, complete in‑office training

• Customer Interaction:
  Manage incoming calls, messages, billing questions, and policy updates
• Problem Resolution:
  Resolve customer concerns, ensuring a positive experience
• Product Knowledge:
  Stay informed about GEICO’s products and identify cross‑selling opportunities
• Meaningful Impact:
  Enhance customer satisfaction through meaningful interactions

• Minimum 1 year of customer‑facing experience (3+ years preferred)
• Experience in high‑volume call centers with KPIs and measurable goals preferred
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided)
• High School Diploma or GED required;
  College degree preferred
• Strong customer service, interpersonal, problem‑solving, and empathy skills
• Adaptable, detail‑oriented, able to prioritize and multitask across platforms
• Availability to work evenings, weekends, and holidays

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.