Parking Service Agent II

Responsibilities

• Provides leadership for day‑to‑day activities related to Park Tucson.
• Leads Parking Service Agent I’s in the field.
• Monitors job performance and ensures quality.
• Provides training to new Parking Service Agent I’s and ensures it is adequate and efficient.
• Assists in coordination, training and development of staff programs, practices, policies, codes, laws and regulations.
• Patrols designated areas on foot, bicycle, and by vehicle to monitor parking meters, signs, and markings.
• Enforces parking codes, investigates violations by speaking with walk‑in clients, and issues citations.
• Coordinates with a licensed towing company to remove and transport vehicles as needed.
• Investigates and responds to incidents and complaints from the public.
• Conducts research and analysis on ticket complaints and concerns.
• Maintains logs and records of daily activities.
• Draws parking diagrams of parking lots and areas to determine parking specifications.
• Provides customer service to the public and responds to questions.
• Provides information and education on rules, regulations, laws, ordinances, and City Codes.
• Responds to questions from court officials and may testify about parking violations.
• Monitors cleanliness and appearance of City of Tucson parking facilities and reports maintenance issues.
• Monitors and conducts minor repairs to parking and revenue control systems, including pay stations and parking spaces.
• Collects money from parking meters and transports collections to the cashier for deposit.
• Obtains receipts, audits meters using a handheld device, and audits parking meter collections.
• Collaborates with Parking Service Agent I for assistance.
• Performs other duties and tasks as assigned.

• High school diploma or equivalent.
• Two (2) years of directly related experience.
• Valid and unrestricted driver’s license with at least two (2) years of licensed driving.
• Equivalency of education and experience may be substituted on a year‑for‑year basis.

• Two (2) years of relevant experience, particularly in customer service.

Positions may involve various shifts, including nights and weekends. On‑call duty may be required.

Hourly rate: $16.50 – $24.75 USD (Grade G102).

• Medical, dental, vision, life insurance, and disability coverage.
• Retirement plans, including a pension plan and Roth and pre‑tax deferred compensation options.
• Paid time off: 38 days in the first year, increasing with tenure.
• Additional benefits: paid parental leave, tuition reimbursement, student loan repayment, and volunteer hours.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.

This position requires a criminal background check.