Dispatch Specialist

Job Description

The Dispatch Specialist II assists field technicians and other departments to ensure customer commitments are met. Using Cable One Field Service Management and ACSR, this position maximizes the efficiency and effectiveness of the field workforce.

• Provide phone and chat support to field technicians for work order modifications and customer account requests.
• Resolve ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers.
• Monitor technician routes to maintain an ongoing understanding of availability for work orders.
• Set up locates and outages as required.
• Take on additional duties needed to help drive the company's purpose, fulfill Brand Principles, and abide by organizational values.

• High School Degree required.
• 2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM).
• Less than one-year prior customer service experience required.
• Excellent verbal and written communication skills.
• Strong data‑entry ability (alpha/numeric).
• Ability to navigate the internet and be comfortable using various computer programs.
• Ability to work in a fast‑paced, demanding environment with good time management.
• Understanding of Outlook and GPS.
• Understanding of Service Now.

• Committed – Values each customer, while working hard to keep their business and support our communities.
• Helpful – Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive – Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal – Knows our customers well, and tailors our communications for them.

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match starts day1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on1styear)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• Free Cable One services for associates who live in a serviceable area
• Up to $75/month cable/internet stipend (Phoenix associates)

Cable One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.