Member Service Representative - Pantano Branch

Member Service Representative

Pima Federal Credit Union of Tucson, AZ is looking to hire a full‑time Member Service Representative. Do you have a strong work ethic, a positive outlook, and share in the credit union philosophy of “people helping people”? Do you have financial industry experience and are interested in starting a career with a stable, growing, and respected financial institution that offers opportunities for professional growth and advancement?

Do you love finding the best solutions for your members and want to do so in a culture of teamwork and integrity? If so, read on.

Our Member Service Representatives are enthusiastic about providing exceptional customer service to our members. This position has a universal role in our branches, working seamlessly to assist our members’ needs from start to finish. We promote financial products and services to improve our members’ well‑being, always taking the time to establish rapport and listen carefully so that the best solutions can be recommended.

This position processes teller transactions, opens and closes accounts, solves problems, updates member information, conducts loan application interviews, processes loan applications, funds loans, and presents loan disclosures. The role also steps into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer. Member Service Representatives are expected to achieve individual and team sales goals and keep up‑to‑date on all credit union products and services.

Passion for the value of credit unions is critical to promote our financial services enthusiastically.

• High school diploma or equivalent
• One year of current financial institution experience as a teller or member service representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities
• Intermediate‑level proficiency with computers and software applications, including Microsoft Office, Word, and Excel
• Exceptional customer service skills
• Ability to offer solutions that meet our members’ needs
• Flexibility to travel to other branches on occasion

Working knowledge of Symitar (Episys) is preferred. Bilingual English/Spanish skills are also preferred.

Founded in 1951 by sixteen teachers, Pima Federal Credit Union began with $84 in deposits and a mission to help people. Today we remain committed to providing value through smart, simple, personal banking, and we pride ourselves on relationships, not transactions.

• Insurance:
  • Medical, dental, and vision – each benefit has a generous contribution from the credit union
  • 100% company‑paid life insurance, short‑term disability, long‑term disability, and employee assistance program (EAP)
  • Access to other products such as two flexible spending account (FSA) options, critical illness insurance, accident coverage, and buy‑up options on life insurance
• Retirement:
  • 401(k) plan with company match
  • 100% company‑funded pension plan
• Generous paid time off policies, including 11 paid holidays
• Tuition reimbursement
• Access to on‑demand pay and one‑on‑one financial planning
• An award‑winning wellness program
• Access to an on‑site car repair service