Client Concierge - AZ residents

POSITION SUMMARY

Client Support is hiring for a Client Concierge position. The team is looking for a candidate with applicable business and process knowledge. You will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability, and professionalism on every interaction in a fast‑paced environment.

• Demonstrate excellent organizational, time management, and multitasking skills; identify and support issues and facilitate to completion.
• Provide excellent verbal and written communication, including speaking on member and client calls and responding to issues and questions in writing.
• Serve as the operation point of contact for triaged escalated member issues.
• Lead all research and follow‑up around member issues, including follow‑up and response via email or phone.
• Attend account team and client calls to discuss ongoing issues or identified trends.
• Track issues through completion and maintain logs for record keeping.
• Address day‑to‑day needs of clients and participants and resolve client‑initiated plan participant issues.
• Provide plan benefit override support at client request.
• Provide feedback to Customer Care management on servicing incidents and develop service trends.
• Partner with the Account Management team to ensure maximum client satisfaction and issue trending.

• 1+ years of Customer Service Experience
• 1+ years of Call Center Experience
• 1+ years of Health Care Industry Experience
• Verifiable High School diploma or GED

• Experience with People Safe, RXClaim, Sales Force, Moxie, and Microsoft Office programs (Excel, PowerPoint, Word, Outlook)
• Experience with plan designs and client programs
• Experience building partnerships and navigating through complex organizational structure/hierarchy
• Completion of higher‑level education including associate’s/bachelor’s degree and/or specialized training certification(s)

Monday – Friday, 7:00 AM – 3:30 PM MST (occasionally scheduled overtime, weekend and holidays as determined by business need)

40

Full time

$18.50 – $35.29

Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.