Sales Coordinator - Villa Hermosa

Pay Range: $22 - $24 / hour

Villa Hermosa offers a warm, caring environment where residents feel like family, and we pride ourselves on fostering a culture of collaboration and growth. As part of our team, you’ll experience a positive and diverse work culture that values everyone’s contributions. We offer a supportive space where you can thrive both personally and professionally, all while making a meaningful impact in the lives of those we serve.

• Lead Generation & Follow-Up.
• Respond to all inbound inquiries (phone, email, web) within two hours to maximize speed-to-lead when Sales Director or Sales Counselor is unavailable.
• Utilize the One Day platform to send at least three personalized videos weekly to depositors or their families.
• Schedule and lead in-person community tours when Sales Director or Sales Counselor is unavailable.
• Assist in personalized "One Extra" options that reflect the prospect’s interests and showcase our unique value within senior living.
• Help organize and execute all community sales events.
• Submit all catering worksheets to Dining Services Director at least two weeks before each event.
• Participate in each event, hosting a welcome table to sign in guests and obtain contact information.
• Assist in setup and take-down of events.
• Set up and schedule move-in paperwork through August Health for all new depositors into the community.
• Complete walk-through with team members to ensure rooms are ready for financial possession.
• Ensure all move-in paperwork and physician orders are completed before move-in.
• Set up a welcome basket and orientation for all new residents who move into the community.
• Bring the New Resident Manager Checklist and report on status at daily stand-up to ensure timely onboarding.
• Work a schedule of either Tuesday-Saturday or Sunday-Thursday, depending on current community scheduling.
• Perform other duties as assigned.

• Excellent verbal, problem‑solving, and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Comfortable with ambiguity; can extract relevant components from complex situations to connect the dots, make sound decisions, and work with minimal direction.
• Understand the sales function and assigned community and make recommendations as business needs evolve.
• Excellent time management skills with a proven ability to meet deadlines and maintain consistent and regular attendance.
• Consistently uphold an overall professional appearance, demeanor, and conduct.
• Proficient with Microsoft Office, customer relationship management (CRM) software, and other business‑related software.
• Minimum High School Diploma or GED. Prior customer service experience in a customer‑facing industry.
• Physical ability to talk or listen regularly, sit, use hands to finger, handle, or feel, reach with hands and arms, stand, walk, climb, or balance occasionally, and lift or move up to 50 pounds.

All your information will be kept confidential according to EEO guidelines.

Senior Resource Group is an equal employment opportunity employer. We do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories.

We comply with all applicable federal, state, and local laws, including but not limited to consideration of unemployment status in hiring decisions. Completing an application does not guarantee that you will be offered a position.

Note to Applicants:
Smoking is prohibited in all indoor areas of Senior Resource Group unless designated smoking areas have been established by a particular office in accordance with applicable state and local law.