Call Center Service Agent

North Star Memorial Group is seeking a Call Center Service Agent at Evergreen Mortuary, Cemetery & Crematory in Tucson, Arizona
. We believe in empowerment and encourage ideas that challenge the status quo. Passion drives our dedication to excellence.

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service/appointment calendar
• Walk families through the next steps after a passing has occurred

• 1+ years of experience in a customer service environment
• High School Diploma or equivalent
• Excellent communication and customer service skills
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.