Customer Service Specialist; CUSTO Job Tucson area,Arizona USA,Customer Service/HelpDesk

Position: Customer Service Specialist (CUSTO006436)

Join the RBC - Kahr Bearing Legacy

Location: 6950 S. Country Club Rd. Tucson, AZ 85756

Position Summary

Manage assigned customers and accounts to provide customer service and support, including contract compliance, RFQ’s, quotes, order processing, order status, shipment processing, returns, and customer interface with Sales, Engineering, Operations, Quality, and Finance teams.

Responsibilities

Ensure safety is the foundation of daily work through vigilance and accountability
Excellent Customer service, organization skills, communication skills and relationship management for assigned accounts
Order acknowledgement, processing, modifications, and maintenance (contract files)
Contract / Order management, and resolution of directed changes, cancellations, terminations, and associated claims.
Create and submit quotes to customers and field sales representatives. Conduct proposal reviews and coordinate customer responses via portal / email
Strong interpersonal skills and ability to collaborate effectively in cross-functional teams (Engineering, Quality, Shipping, Purchasing, Sales)
Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans (milestone charts, etc.)
Support Finance in the resolution of unresolved invoices.
Ability to create and manage various Excel spreadsheets. Responsible for creating daily reports for leadership on a weekly basis.
Experience with contract management systems including customer portals.
Coordinate product returns, repairs, and warranty claims
Must be a team player, self-starter, problem solver, and adaptable.
Detail-oriented, well organized, and capable of thriving in fast paced environments.
Conduct and manage customer calls and onsite visits as needed. Providing order report status and updates.

Minimum Qualifications

Associate’s degree or Equivalent experience
Experience, training, and demonstrated performance in the following areas:
Sales and customer service Interpersonal skills (oral and written communication, integrity, teamwork, and respectful)
Administrative Skills (organizational, time management, planning, problem solving)
Experience Using MS Office, MS Excel, ERP Systems and customer portals
Familiarity with sales and support with cross functional technical calls
Must be a U.S. Citizen
Attendance and punctuality at work are essential functions of this position.

Preferred Qualifications

Contracts administration and contracting including FAR, DFAR, NNPI, ITAR, Import/Export, ISO, SOX
Experience as a Customer Service Specialist for the Aerospace and Defense Markets
Bachelor’s or better in General Business.

Company Benefits

EEO/AA/F/M/Vet/Disabled

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