Customer Service Agent

Career paths start at $17.50 per hour plus bonus (This includes an hourly base rate of $17.00 and an on‑site differential of $0.50 an hour).

It is an on‑site role at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting, and making account changes, this role plays a key part in identifying opportunities to enhance the customer's experience through upselling wireless products and services – such as plan upgrades, device features, add‑ons, and promotions tailored to meet their needs.

You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.

You will deliver world‑class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

Full‑time

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