Customer Service RepresentativeS. Euclid Ave, Tucson AZ

Job Summary

Are you a driven and enthusiastic individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and excel at managing high call volumes? If so, we want you to be part of our dynamic team at Cool Willy's, a leading HVAC and Plumbing provider in Tucson, AZ. This role requires strong communication skills and a customer-focused attitude to ensure a positive experience for all customers.

Job Summary Are you a driven and enthusiastic individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and excel at managing high call volumes? If so, we want you to be part of our dynamic team at Cool Willy's, a leading HVAC and Plumbing provider in Tucson, AZ. This role requires strong communication skills and a customer-focused attitude to ensure a positive experience for all customers.

• Handle High Call Volumes:
  Efficiently manage a large number of inbound and outbound calls daily, addressing customer inquiries, scheduling service appointments, and providing timely solutions.
• Proactive Outbound Communication:
  Initiate outbound calls to follow up on service inquiries, inform customers about promotions, and ensure customer satisfaction.
• Customer Engagement:
  Build and maintain strong relationships with customers by understanding their needs and providing tailored HVAC service solutions.
• Collaboration:
  
  Work closely with the dispatch and technician teams to coordinate schedules and ensure seamless service delivery.
• Documentation:
  Accurately record customer interactions, service details, and other relevant information in the company’s CRM system.

• Experience:
  
  Previous experience in a call center or customer service role, especially in the HVAC or related industry, is preferred.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills with a friendly and professional demeanor.
• High Drive:
  Self-motivated with a strong work ethic and the ability to thrive in a fast-paced environment.
• Problem-Solving:
  Ability to think quickly, resolve customer issues effectively, and handle stressful situations with composure.
• Technical Proficiency:
  Comfortable using computer systems, scheduling tools, and CRM software.

• Pay: $16-$19 Per Hour
• Monthly Bonus
• Full Benefits Package
• PTO

Join our Cool Willy's team as a Customer Service Representative where you will play a crucial role in enhancing the customer experience while developing your professional skills in a supportive environment!

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

• Day shift
• Morning shift

Location:

1435 S. Euclid Ave, Tucson AZ 85713