Customer Service Representative; Impounds

Position: Customer Service Representative (Impounds)
Posting Close Date Applicants must submit their completed application by 08-16-2026 at 11:59 p.m. MSTApplication and Special Instructions As part of the online application process, all applicants are required to submit an updated resume at the time of application. Applications received that do not contain a resume will be considered incomplete and will not be considered further in this recruitment process.

Resumes received after the Final date to receive applications will not be considered. SAVE THE DATE:
Screening panel interviews are tentatively scheduled for the week of August 31st, 2026.Position Summary The Customer Service Representative position at the City of Tucson’s Police Department engages with community members while providing exceptional customer service to members of the community and the department. They are responsible for the maintenance, verification, research, and analysis of impound vehicle releases and reports.

Work is performed under the supervision of the Impound Lot Supervisor. This position does not supervise.

Duties and Responsibilities Ensures compliance with pertinent laws, rules, regulations, and administrative policy when responding to, in addition to processing and fulfilling, vehicle releases, alarm registrations and assessments.

Issues overweight/oversized permit applications for the City of Tucson.

Provides customer service by greeting customers, providing information, processing applications for service, responding to requests, handling problems and irate customers, researching inquiries and discrepancies, following up on complaints and concerns and coordinating and communicating with field personnel.

Performs clerical duties by preparing and maintaining files, records and logs, entering information in the computer system and copying, faxing and answering phones.

Manages accounts by accepting payments, preparing deposits, balancing accounts and preparing invoices for payment.

Performs other duties and tasks as assigned.

Working Conditions Mostly office work.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS Education

High school diploma or equivalent

Experience

One (1) year of relevant experience

Equivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/Certifications

Preferred Qualifications

Minimum Qualifications High school diploma or GEDOne year of relevant experience

Additional Qualifications Bilingual (English/Spanish)
Experience working in a municipality

Experience utilizing multiple software platforms, including Microsoft Word, Excel, and OutlookPOSITION DETAILS Job ProfileJ
0152 - Customer Service Representative View full job profile including classification specifications and physical demands at https://(Use the "Apply for this Job" box below)..

Compensation GradeG
102

Hourly Range $16.50 - 24.75 USDThe City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)
Non-Exempt Position Type Regular Time  Type Full time

Department

Police Department Department Linkhttps:// Background Check This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.

With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and…