Customer Service Representative - Collections

Customer Service Representative
- Collections

About the Organization Bass & Associates, P.C. offers talented and motivated people the opportunity to do the best work of their lives in a dynamic company. We are a law firm that offers comprehensive, fully-coordinated debt recovery services to clients in the credit-granting industries. Our clients are provided with professional portfolio management for commercial and consumer debt, including collections, bankruptcy, litigation, probate services, and government services.

Location Ft. Lowell

Position Customer Service Representative
- Collections

Job Description

The Customer Service Representative – Collections (CSR) works cooperatively with borrowers to establish repayment arrangements and resolving defaulted accounts in accordance with all applicable Federal and State laws and company policies. The CSR will be expected to provide exceptional customer service while adhering to quality expectations for inbound and outbound customer interactions.

• Education Requirement: HS/GED diploma
• Related
  
  Experience:
  
  Minimum of 1 year of collections or related experience
• Computer Equipment and Software Requirements:
  Working knowledge of Microsoft Office and Internet software.

• Working with borrowers via inbound and outbound calls to negotiate and arrange payment plans for defaulted accounts
• Update borrowers’ demographic and financial information on each call
• Actively listen and inquire from borrowers to gather information to assist in resolving the outstanding balance of the account in a positive and productive manner
• Provide clear, concise, and professional communication with all borrowers and attorneys
• Conduct skip trace work to locate and/or verify borrower contact as necessary
• Maintain accurate and thorough records regarding actions taken on accounts
• Follow guidelines set forth in federal, state or other governing body in addition to all guidelines set forth by other governing agencies
• Follow up on accounts to ensure activities and payment arrangements are maintained
• Conform with and abide by all regulations, policies, work procedures, and instructions to perform any other job-related duties requested by any person authorized to give instructions or assignments

• Ability to speak clearly, excellent listening skills, empathy, attention to detail, and confident demeanor
• Strong computer and multi-tasking skills
• Excellent written and verbal communications skills
• Dependability and attention to detail
• Strong organizational skills
• Ability to prioritize and manage time
• Must be able to work well independently and as a team member
• Working knowledge of Microsoft Office, Word, Excel and the internet
• Ability to operate standard office equipment, including but not limited to, computers, telephone systems, copiers and fax machines
• Ability to learn in-house software

• Various work shifts available including early morning and evenings. Required to work every other Saturday 8-noon.
• Must be able to pass a drug and alcohol test.
• Must be able to pass acriminal background check.

• Medical, dental, vision,life insurance, short-term disability, long-term disability, accident insurance, and critical-illness Insurance
• Vacation and paid sick time
• 10 paid holidays
• Career growth opportunities
• Professional work environment
• Incentive opportunities

Bass & Associates, P.C. is an Equal Opportunity Employer. We will recruit, hire, train and promote the best-qualified person for all jobs without regard to race, color, ethnicity, ancestry, national origin, citizenship, religion, sex (including gender, pregnancy, childbirth, related medical conditions, sex or gender stereotypes), sexual orientation, gender identity or expression, veteran status, disability (physical or mental), genetic information, age (40 or over), marital status, or any other protected category under applicable federal, state or local laws.

Full-Time/Part-Time Full-Time

Pay range Starting at $17.00/hr

Hiring Manager(s) Janet Morris

Category Credit and Collection

EOE Statement Bass & Associates, P.C. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

This position is currently not accepting applications.