Tucson, AZ - Business Operations - AZDOR - Taxpayer Services - Customer Service Representative

Join Our Dynamic Team as a Customer Service Representative

Are you passionate about helping others and looking to thrive in a supportive work environment? Join our team in the vibrant city of Tucson, AZ, where the sun shines year-round, and the community is warm and welcoming. As a Customer Service Representative, you'll play a crucial role in assisting taxpayers with their inquiries and issues while enjoying a balanced hybrid work schedule.

Key Responsibilities

• Provide exceptional customer service to taxpayers through various channels including Live Chat, Walk-ins, Correspondence, Calls, and Emails.
• Assist with filing, taxpayer education, refund disputes, billing issues, and understanding State of Arizona tax policies and procedures.
• Conduct research and make necessary adjustments to resolve taxpayer account issues across all four tax types.

Requirements

• High School Diploma
• Basic office and computer skills
• Previous customer service experience or experience working with taxes
• Security clearance required

Preferences

• Experience in customer service roles

This is a hybrid position, offering the flexibility of working 3 days in the office and 2 days remotely, depending on the job or project needs. The workweek is Monday through Friday, 8:00 AM to 5:00 PM.

Apply now to become a valued member of our team and make a difference in the community. We look forward to welcoming you to our dynamic workplace in Tucson!