Collector, Customer Service​/HelpDesk

Corporate
2480 N Arcadia Ave
Tucson, AZ 85712, USA

GENERAL

SUMMARY:

Manages delinquent member accounts through outbound and inbound collection efforts. Responsible for meeting delinquency, loss rate, and productivity goals as set by management and is charged with protecting the credit union from loss through prompt and efficient collection procedures.

This role is eligible for a language stipend of $200/monthly after 90 days of employment.

Salary range is $19.21 - $25.22/hour. Job Grade, NE-9. Final salary is dependent on candidate's experience and qualifications.

Minimum Education & Experience Requirements:

• High School diploma or equivalent is required
• 2 years of experience in the collections, customer service of client accounts in a call center environment, or in Sales in a structured sales environment
• Ability to work at Corporate office in Tucson and remotely
• Availability:
  Monday-Friday, 8:00am-6:15pm, and rotating Saturdays from 9:00am-1:15pm
• Spanish speaking skills are a plus but not required

Minimum Knowledge and Skill Requirements:

• Requires professional, clear and effective written and verbal communication skills
• Must be proficient in Microsoft Office (Word, Excel, Outlook)
• Under minimal supervision, able to utilize critical thinking and problem solving skills, and demonstrate effective time management skills
• Must be able to perform basic math functions

• Negotiating
• Customer Focus
• Listening
• Written Communication
• Technical Learning
• Action Oriented
• Ethics & Values

This job requires the employee sit at a desk or workstation for extended periods of time. No heavy lifting required.

Must comply with all aspects of the Bank Secrecy Act.

About Us:

At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive.

• Health Coverage – We offer medical, dental and vision coverage for you and your dependents. Other benefits include: life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services).
• Paid Time Off and Holidays – Work-life balance is a focus with generous paid time off, with additional time given for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. We also offer enhanced paid military leave and paid maternity/paternity leave.
• Retirement Savings – Generous 401k Plan.
• Development Activities – We focus on continuous growth by encouraging Job Shadowing and Personal Development Plans, which leads to a 40+% annual internal promotion rate.
• Tuition Reimbursement – We have partnered with the University of Arizona Global Campus to offer eligible full-time employees 100% tuition coverage towards an online Bachelor’s or Master’s Degree.

Equal Opportunity Employer Veterans Disabled

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.