Call Center Customer Service Representative

Job Description

Job Description

Job description:

Call Center Customer Service Representative for Loan Processing

Position Summary:

We are hiring Call Center Customer Service Representatives - $2000 hiring bonus

The Call Center Customer Service Representative/Loan Processor provides superior effective customer service and assures accurate information has been provided to process loans via phone and internet. This position requires a solid understanding of integrity and demonstrates ethical behavior as they have access to critical, sensitive, corporate systems and company & customer information.

Essential Functions:

• Assists in the overall LP process in the call center
• Provides superior customer service and follows established procedures in order to fulfill customer needs and ensure customer satisfaction via the phone system and internet programs
• Ensures daily and monthly loan processing goals are achieved
• Handles high volume of Inbound/Outbound customer service calls for Loan Processing.
• Obtains necessary information to process and complete loan files
• Examines documents to ensure accuracy and compliance with existing underwriting guidelines
• Fulfills customer needs to ensure customer satisfaction
• Demonstrates basic knowledge of lending services and practices
• Other duties as assigned

Education Requirements:

• Required:
  
  High School Diploma or GED
• Preferred:
  Some college

Qualifications:

• Required:
  
  Experience with the following computer software:
  Microsoft Word, Excel, Power Point
• Preferred: 2 years of customer service and/or collections and/or loan processing experience; experience with outlook exchange, the Internet, loan management systems, dialer and phone systems. Willing to train individuals who do not have preferred experience.

Physical Demands:

While performing the duties of the job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. Must be able to occasionally lift up to 5 lbs. Must be able to work with a moderate noise level office atmosphere.

Work Environment:

New state of the art call center facility.

Work schedule:

9 am - 5:30 pm (no weekends or evenings)

Job Type: Full-time, non-exempt

Salary and benefits: $18.90 /hour; non-exempt with monthly bonuses and 401K, We pay 100% of the employees' premium for Health Care Benefits, Dental, Vision, and Life & AD&D. Paid time off after probationary period.

Company Description

MHA Systems is an on-line lender

MHA Systems is an on-line lender