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Product Support Specialist — SaaS Customer Care
Job in
Tucson, Pima County, Arizona, 85718, USA
Listed on 2026-08-04
Listing for:
Lee Hecht Harrison Nederland B.V.
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Lee Hecht Harrison Nederland B.V. is seeking a Product Support Specialist to help Cocoon users by responding to inquiries via email and scheduled calls, delivering timely, thoughtful solutions in a fast-paced software environment.
This role suits an early-career professional with up to two years in customer support who enjoys helping others. You will manage a daily queue of 30-45 emails and 5-10 calls and use Front, Calendly, and Zoom to coordinate interactions.
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