Customer Service Representative

Job Summary

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow‑up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

• Strong communication skills.
• Passion for customer service.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• 2+ years of experience preferred.
• High School education required; 2‑year or 4‑year degree preferred.

The expected rate of pay for this position is $21.48 USD hourly, depending on experience.

Monday through Friday – 7:30am to 4:30pm.

• Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage.
• Flexible Spending Accounts.
• Disability Benefits.
• Profit Sharing Plans.
• 401(k) Savings Plan with company match.
• Paid Vacation & Sick Days.
• Paid Holidays.
• Paid Wellness Day.
• Community Time Off.
• Predictable Work Schedules (no weekends or nights for most roles).
• Employee Recognition Program.
• Educational Reimbursement and Career Development Programs.

Graybar is an Equal Opportunity Employer. Veterans and Individuals with Disabilities are encouraged to apply.