Guest Services Associate - On Call

Reid Park Zoological Society is seeking Guest Services Associates to provide gold-standard guest experiences during our event season and at the opening of Pathway to Asia very soon! The Guest Services Associate is responsible for being a flexible part of our Guest Services Team, and could eventually be cross-trained and responsible for working as a Guest Ambassador and for operating the carousel ride, train ride, mobile sales cart and cashier booth.

On-call staff enjoy a flexible schedule by signing up for and committing to shifts that are published in advance monthly.

Exemplary customer service skills, cash and equipment handling experience required. At least one year of cashier experience strongly preferred. Bilingual in Spanish, ASL, or any other language is strongly preferred. This position is open until filled.

With a mission centered in conservation, the Zoo is accredited by the Association of Zoos and Aquariums (AZA) and participates in over 50 Species Survival Plans for threatened and endangered species. Reid Park Zoo cares for over 200 exotic animal species from around the world, maintains a state-of-the-art elephant program, a cutting-edge veterinary clinic that serves as a teaching hospital for the University of Arizona veterinary program, and is a leader in the Monarch and Songbird Saving Animals From Extinction (SAFE) programs.

With more than 600,000 visits annually, the Zoo is in the midst of an exciting expansion project, Pathway to Asia, that will add four acres to its campus, bringing new species such as red panda, Komodo dragon and Lar gibbons, as well as a breeding facility for critically-endangered Malayan tigers when it opens in 2026.

Reid Park Zoo’s mission is to connect people with animals, inspiring the protection of wild animals and wild places. Be a part of a vibrant, growing organization as Reid Park Zoo continues to support local and global conservation and the highest standards in animal care while providing educational opportunities and family fun.

No phone calls or visits, please. This position is open until filled. We are an Equal Opportunities Employer. We are committed to attracting and retaining a diverse staff by creating an inclusive environment.

Pay Range: $17.65 per hour / flat rate

Benefits: This position is not eligible for health and welfare, vacation or holiday pay. Benefits of this position include paid sick time, retirement plan, zoo membership, employee assistance program, and discounts on concession and gift shop purchases.

No phone calls or visits, please. We are an Equal Opportunity Employer. We are committed to attracting and retaining a diverse staff by creating an inclusive environment.

The position builds and fosters relationships with Reid Park Zoo members, guests, volunteers, and other supporters to build awareness of the value of Reid Park Zoo to its numerous constituents. The position is responsible for building guest relations and promoting zoo products and services within a park attraction environment.

Reports To: Guest Services Supervisor

Responsibilities:

• Demonstrates and models the core values of the Reid Park Zoological Society (RPZS or the Zoo)
• Perform duties in accordance with RPZS policies and procedures
• Provide excellent customer service as a component of all job duties
• Follows Zoo safety protocols and procedures
• Promote a fun and educational experience environment while operating within safety guidelines
• Provide the highest level of customer service to visitors, including greeting and assisting, responding to inquiries and assisting in resolving concerns
• Provide an environment promoting a fun and educational experience while operating within safety guidelines
• Promote products and services to guests in accordance with the organization's policies
• Sanitize high-touch surfaces
• Sell tickets and other promotional items in accordance with the organization's policies and applicable laws
• Safe operation of carousel or train, including completion of a daily safety/ maintenance checklist and pre-ride checks, setting up equipment for opening
• Communicate safety requirements and instructions to guests
• Perform zoo opening, including daily cash count for the…