Customer Service Representative Job in Tucson, AZ

Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions and front-line service operations in Tucson, Arizona. This contract to permanent opportunity is ideal for someone who enjoys assisting customers, managing appointments, and working closely with both administrative and service teams in a fast-paced setting. The role requires a detail-oriented, welcoming presence along with strong communication and organizational skills to ensure a smooth customer experience throughout the day.

Responsibilities:

• Welcome customers in a friendly and attentive manner, creating a positive first impression upon arrival.
• Handle incoming and outgoing calls to assist with questions, provide updates, and direct requests appropriately.
• Coordinate scheduling and appointment details to help maintain an efficient daily workflow.
• Work closely with administrative staff and the service team to ensure customer needs are communicated accurately.
• Enter customer and order information into internal records with a high level of accuracy.
• Respond to email inquiries promptly and courteously while maintaining clear documentation.
• Support valet-related customer service activities and help manage the flow of arriving customers.
• Use Microsoft Word and Excel to update records, track information, and complete routine office tasks.