Insurance Specialist

As an Insurance Specialist at Afni, you will support customers of leading insurance providers by handling inbound calls and digital inquiries about coverage, claims, and billing. You'll research and resolve issues, explain policy details in clear terms, and update account information with accuracy. Working in Afni's supportive, inclusive culture, you'll receive ongoing training, coaching, and development. This full-time role is ideal for detail-oriented problem solvers who thrive in a fast-paced environment and are passionate about delivering excellent customer experiences.

Responsibilities

• Handle inbound and outbound calls to assist policyholders with questions on coverage, claims, and billing
• Research and resolve customer issues while maintaining compliance with insurance regulations
• Accurately document interactions, update policy information, and process changes in Afni systems
• Educate customers on policy options, procedures, and next steps to ensure understanding
• Meet performance metrics for quality, productivity, and customer satisfaction in a fast-paced environment
• Collaborate with peers and supervisors to share feedback and continuously improve service delivery

Required Skills

• Insurance policy knowledge
• Customer support ticketing systems
• Data entry and accuracy
• Call center operations
• CRM software (e.g., Salesforce)
• Written and verbal communication
• Regulatory and compliance awareness
• Problem resolution
• Time management
• Basic math and billing reconciliation