Atención al Cliente y Especialista en Elaboración Casera
Listed on 2026-09-12
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
About the Role
Mr. Beer is looking for a friendly, dependable Customer Support & Homebrew Specialist who enjoys helping people, solving problems, and learning new things.
Customer service is the heart of this role. You’ll help customers with orders, products, troubleshooting, reviews, general questions, and occasional customer interactions on our social media channels.
Homebrewing knowledge is a plus, but it is not required. We are happy to train the right person. What matters most is that you are personable, curious, comfortable communicating with customers, and willing to become knowledgeable about our products and the brewing process.
Over time, this role can also include hands‑on brewing, recipe testing, product feedback, educational content, and other projects tied to beer and homebrewing.
What You’ll Do- Help customers with product, order, shipping, and troubleshooting questions
- Respond to customer support tickets, product Q&A, and reviews
- Monitor our social media accounts for customer questions and comments, and respond or engage when appropriate**
- Process a small number of retail and wholesale orders
- Handle routine replacements, refunds, and follow-up
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).