Field Service Dispatcher

Job Details

Level: Entry,

Job Location:

Tucson, AZ 85714, Position Type:
Full Time, Salary Range: $75,000.00 - $90,000.00 Salary, Travel Percentage:
None, Job Shift: Day, As a Field Service Dispatcher for Power Motive Corporation, you will play a key role in the growth and success of our Heavy Equipment Service Department. Your daily tasks will include coordinating field service operations, technician scheduling, customer communications, work order management, and repair execution from initial service request through completion.

• Serve as primary point of contact for field service requests and customer communications.
• Create, maintain, and close work orders accurately.
• Schedule and dispatch technicians based on skill, availability, and priority.
• Research machine history, warranty status, telematics data, and technical resources.
• Coordinate parts availability, repair progress, and customer updates.
• Monitor active repairs through completion and maintain complete documentation.
• Promote safety, compliance, and operational efficiency.

• Leadership
• Communication
• Problem Solving
• Organization and Prioritization
• Customer Service
• Computer Skills
• Heavy Equipment Knowledge
• Exceptional attention to detail.
• Prompt and effective follow-up and responsiveness.

• Medical Insurance
• HSA Plans with Employer Contribution up to $1750.00 annually
• Vision
• Dental
• 401K with Company Match
• 100K Employer paid AD&D
• Supplemental Life
• Pet Insurance Options
• PTO accruing on start date
• Sick Time
• Bereavement Leave
• Short Term and Long Term Disability
• EAP Program
• Advancement Opportunities
• Annual Safety Boot Allowance
• Prescription Safety Glasses Allowance

• 1-3 years of Heavy Equipment Service Operations preferred
• Fluent in Microsoft Suites (Word, Excel, Power Point)
• Experience with CDK/Intelli Dealer preferred
• Must be Structured, and detail-oriented adhering to process and operational consistency.
• Analytical and systems-focused with repetitive routines designed to ensure global standardization.
• Communication rooted in technical knowledge, data, and process improvement.
• Clear decision-making authority within a well-defined scope of systems and responsibilities.
• Collaborative environment with a focus on quality, efficiency, and cross-functional alignment.
• Leadership focused on execution, adoption, and process integrity
• Bilingual a plus

• Monday–Friday, 7:00AM- 4:00 PM On Site
• Office Environment with potential exposure to industrial environments
• The noise level in the work environment is moderate to loud
• Physical Requirements:
• Normal physical agility