Service BDC Representative Holmes Tuttle Ford

Position: Service BDC Representative | Hourly - Holmes Tuttle Ford
We are seeking a motivated, customer-focused Service BDC Representative to support our Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience.

Why Join Us?

Consistent hours in a professional dealership environment

Customer‑facing role with daily interaction

Supportive team culture with training and clear expectations

Stable position with long‑term opportunity

Clean, organized workspace focused on accuracy and service

Service BDC Representative

Job Responsibilities Answer inbound calls, emails, texts, and online service inquiries

Schedule, confirm, and reschedule service appointment.

Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts

Maintain accurate customer records in the CRM and dealership systems

Follow up with customers, Service Advisors, and managers regarding service needs and appointments

Promote dealership service specials and maintenance programs

Meet appointment-setting and productivity goals

Service BDC Representative Benefits & Compensation Employer-subsidized Medical and Dental insurance with comprehensive coverage options

Company-paid Life Insurance, Employee Assistance Plan, and text-based TelehealthA variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options
401(k) with Company Match Generous Paid Time Off that begins accruing on Day 1

Exclusive employee pricing for you and your family on parts, service, and vehicle purchases

Service BDC Representative Qualifications Previous customer service, call center, BDC, or administrative experience preferred

Strong communication and phone skills

Basic computer proficiency, including Microsoft Office Ability to multitask in a fast-paced environment

Professional, positive attitude with a strong customer-service focus

Dealership, CRM, or service scheduling experience is a plus

Must be available to work varied shifts, including Saturdays Corporate Requirements:
Must be 18 years or older with a valid driver’s license and clean driving record able to pass a criminal background check and pre-employment drug screen.

Ready to Get Started?

We're hiring now and looking to move quickly. If you're ready to support a busy service team and build a stable career in the automotive industry, apply today and take the first step with Holmes Tuttle Ford!