911 Dispatcher

Job Type: Classified

Job Classification: 5714 - 911 Dispatcher I

Salary Grade: 8

Pay Range

Hiring Range: $23.98 - $28.19 Per Hour

Pay Range: $23.98 - $32.39 Per Hour

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

Department - Sheriff's Department

Job Type: Classified

Job Classification: 5714 - 911 Dispatcher I

Salary Grade: 8

Pay Range

Hiring Range: $23.98 - $28.19 Per Hour

Pay Range: $23.98 - $32.39 Per Hour

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

Receives emergency and non-emergency requests for public safety response, determines priorities, dispatches law enforcement and other emergency units, and monitors response progress and any additional support requirements. This classification is distinguished from 911 Dispatch Supervisor which has supervisory responsibilities for Communications Section staff. It is distinguished from 911 Call Intake Specialist which does not dispatch or communicate directly with field units via radio or the computer-aided dispatch (CAD) systems.

This classification is the entry-level dispatcher in the Sheriff’s Department.

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Monitors emergency and general-support radio talk groups;
• Receives emergency and non-emergency calls, including Next Generation 911 (NG911), and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems;
• Determines priorities of all calls and dispatches required units and/or agencies;
• Receives radio calls from field units, and transmits messages via radio, telephone, computer, fax, or other communication equipment;
• Conducts inquiries of various sources to obtain requested information or services by phone or computer-automated communication equipment;
• Maintains status and location control of all public safety personnel involved in department activities;
• Uses various computer systems, databases, and mapping applications for data entry and information retrieval;
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
• May assist in training for other positions using or serviced by CAD and/or the Communications Section;
• Creates and maintains manual and automated logs, and other records of public safety communications activities.

High School Diploma or General Education Development (GED) certificate.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

• Successful completion of the PCSD Basic Communications Training Academy.
• Minimum one (1) year experience as a 9-1-1 Dispatcher with the Pima County Sheriff's Department.