Guest Services Assistant

Job Details:

Job Location:

Arizona-Sonora Desert Museum - Tucson, AZ, Salary Range: $17.52

Hourly, Job Category:
Guest & Member Services,

Join the Adventure at the Arizona-Sonora Desert Museum!

Are you a people-person with a passion for animals? Join our Guest Services team and be the welcoming face that helps make every visit to Desert Museum an unforgettable experience! We are seeking enthusiastic, customer service-oriented individuals with six months to one-year of cash-handling and computer experience. Familiarity with the Desert Museum is a plus. Applicants should be available to work peak visitation days, which include weekends, holidays, and occasional evenings, as needed.

Application review will begin immediately and will continue until the position is filled. Please understand that if offered a position, you will be required to successfully complete a criminal background check and pre-employment drug screen as a final condition of employment. Applicants must be at least 18 years of age.

Job Title:

Guest Services Assistant Department:
Guest Services

Reports To:

Guest & Member Services ManagerFLSA Status:
Non-Exempt;
Full-time Starting Salary: $17.52 per hour (initial step) plus a comprehensive benefit package, which includes medical, dental, vision, life and LTD insurance, FSA, HRA, 403(b) retirement plan, paid holidays, personal business days, sick leave, and vacation. Position is covered by a Collective Bargaining Agreement.

Summary

The Guest Services Assistant provides outstanding service and plays an integral role in contributing to the mission of the Arizona-Sonora Desert Museum. The position is flexible and accommodates ever-changing business needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Creates outstanding guest interactions with a guest friendly, professional demeanor.
• Processes sales transactions including admission, membership, donations, and other miscellaneous items.
• Follows Museum and department cash handling and reconciliation procedures.
• Uses upsell techniques to increase membership and paid experience sales and donations.
• Assists guests with stroller and mobility device rentals.
• Participates in service recovery.
• Assists guests with lost or found items and separated parties.
• Assists in compiling and mailing marketing materials, and membership materials.
• May assist other departments with clerical duties as assigned.
• Answers a variety of general queries including way finding, schedules, facilities, collections, etc.
• Acts as the primary Museum telephone operator and as central communications in emergency action plans.
• Access control including ticket and membership scanning, and event entry operations.
• Some duties, including cashiering for special events, access control, and other guest service functions, require working outdoors.
• Promotes a safe and sanitary work environment at all times. Practices safe work habits, participates in sanitation procedures, and reports hazards

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) and six months to one-year related experience and/or training or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively…