Enrollment Counselor

Overview

The Enrollment Counselor is part of a team responsible for the overall operation and management of recruitment and enrollment activity for Online students (i.e., Recruitment, Pre-enrollment Counseling, Next Steps Center, New Student Orientation). Enrollment Counselors strive to provide each Online student with a welcoming experience that assists in building their connection to the university and establishing their identity as a member of the Wildcat Family.

The Enrollment Counselor will provide logistical and personnel support for the enrollment of Online undergraduate students.

• Execute effective pipeline management of around 175-200 students following a prescribed call, email, and text (SMS) outreach plan.
• Update and maintain a database of students’ information by effectively using Arizona Online’s customer relationship management system (Slate), automated phone system (Genesys Cloud Dialer), and other systems required for the position.
• Participate in daily call campaigns to prospective students.
• Guide qualified students through Arizona Online’s application, admissions, and enrollment processes.
• Inform and counsel students about services available and assess their student needs.
• Prioritize student outreach depending on each student’s needs, time of year, and team objectives.
• Aid and support new hires via shadowing, sharing best practices and processes.
• Schedule workflow to ensure availability to students and completion of all daily responsibilities.
• Make recommendations to leadership to improve efficiency and effectiveness.
• Meet with supervisor to review performance, obtain feedback on areas of growth, and recognize accomplishments.
• Participate in coaching sessions to assess position skills.
• Participate in weekly team meetings to learn what is new, provide feedback, and collaborate with team members.
• Opportunity to assist in recruiting new students by participating in promotional and recruitment events.
• Collaborate within and outside of the department to support students and the overall growth of Arizona Online.
• Additional duties as assigned.

• Enthusiastic personality with an affinity for teamwork and collaboration.
• Self-motivated, strategic, flexible, and able to work on multiple tasks with changing priorities as needed in a fast-paced environment.
• Strong organizational and verbal communication skills.
• Computer skills and knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint).
• Ability to work comfortably on the phone/headset for extended periods of time.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.

• Experience recruiting in higher education.
• 6+ months call center experience in an inbound and outbound environment.
• Bilingual in English and Spanish.