Library Technical Assistant - Salazar-Ajo Library

County Free Library – Salazar‑Ajo Library (Ajo, AZ) is hiring a Part‑time Library Technical Assistant. Job Classification 5914, Salary Grade 2, $17.37–$20.41 per hour.

• Provide direct customer service to the public, including answering telephone calls, sending electronic communications, interpreting library and county policies, resolving complaints and providing technical assistance with library equipment and software.
• Assist the public in using library resources and services such as the catalog, databases, online accounts, digital downloads and self‑service technologies.
• Troubleshoot and maintain library computers, collaborating with library and county IT staff to resolve technical issues.
• Assist patrons with personal devices and common web‑based platforms, operating systems, software and applications.
• Check items in and out, issue and update library cards, collect fines, process deposits, bill customer accounts, issue refunds, process reserves and interlibrary loans, and research information in customer accounts.
• Provide culturally competent services, demonstrating emotional intelligence in support of the library’s diversity, equity and inclusion initiatives.
• Communicate effectively both verbally and in writing.
• Abide by state and federal laws in handling confidential and sensitive information.
• Utilize problem‑solving, decision‑making, conflict resolution, de‑escalation and assessment skills to meet patron needs.

• Any combination of skills, education or experience that demonstrates the ability to perform the duties and responsibilities identified above.
• All qualifications and experience must be documented in the application.

• Minimum one year paid or volunteer library experience.
• Minimum one year customer service experience.
• Bilingual in English and Spanish.
• Minimum two years of technology experience (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e‑readers, library website, Google Forms or Docs, and integrated library systems).
• Experience using an integrated library system (ILS) such as Sierra, Polaris, Sirsi Dynix, Millennium, Alma, Symphony, Horizon, Carl, or Apollo.
• Experience operating a copier, fax, cash register and handling money.

• Valid Arizona Class D driver license required at the time of application or before the start of employment.
• Successful completion of a pre‑employment background check.

Motion activity – grasping;
Speaking activity – in‑person and on the phone.

Primarily works in a public library environment serving diverse populations. The position requires rotating shifts, including nights and weekends.

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest or any other characteristic protected by law.