Training And Certification Specialist

DEPARTMENT OF REVENUE Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress.

Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results. TRAINING AND CERTIFICATION SPECIALIST 3

Job Location:

Arizona Department of Revenue, Division of Tax Payer Services, 1600 W Monroe St., Phoenix, Arizona 85007.

Salary: $57,200 | Grade: 21 | Closing Date: 7/14/2026

• Facilitates Property Tax Education
• Training and Certification Programs
• Assessment, curriculum design, and content development
• Collaboration with internal and external stakeholders
• Facilitates training for the ADOR Property Appraisal team
• Delivers education to other internal and external stakeholders on various property appraisal topics requiring in-state travel, as needed.

• Plans, organizes, implements, and evaluates the Property Tax Education and Training and Certification Program for ad valorem appraisal staff across the State of Arizona
• Content Development & Maintenance
• Updates, modifies and develops new programs as needed
• Maintains current and up to‑date training content, manuals, and materials
• Assists in the design of curriculum, and training courses
• Recommends purchase of and directs utilization of audio visual and other training devices
• May confer with county clients and agency management to ascertain training needs and goals
• Delivers training via online synchronous and asynchronous, and in‑person/classroom setting

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as self‑directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities
• Prepares special reports and monitors litigation.
• Attends staff meetings and huddles of work unit or district
• Participates in assigned work teams as appropriate.

May collaborate with key internal leadership in order to facilitate the education of local government staff and taxpayers on statutes, administrative codes, and ADOR policies/procedures related to Arizona property tax.

• May attend meetings with external stakeholders on behalf of the Department, as needed.
• Other duties as assigned.

Education & Experience:

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.

• Education theory and practice
• Ad valorem appraisal process
• General appraisal methodologies
• Public relations and public speaking strategies and techniques
• Adult learning strategies, theories, and techniques
• State tax statutes, constitution and administrative rules
• Approaches to value

• Strong organization and time management skills with the ability to coordinate multiple activities simultaneously and work in high‑pressure situations
• Strong public speaking and presentation skills
• Effective project coordination skills
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
• Proficient in the use of Learning Management Systems

• Ability to clear a comprehensive background and clearance process that…