Library Technical Assistant - Multiple Locations

Job Description Summary

Department - County Free Library

Job Description

Job Type: Classified

Job Classification: 5914 - Library Technical Assistant

Salary Grade: 2

Hiring Range: $17.90 - $21.03 Per Hour

Pay Range: $17.90 - $24.16 Per Hour

Explanation:
Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position.

The Pima County Public Library is hiring for multiple Library Technical Assistants. Candidates should be passionate about connecting people with library resources. They should be comfortable performing high-volume circulation functions, helping patrons of all ages and backgrounds, and demonstrate an understanding of providing great customer service in a public library setting. This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

• Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software;
• Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies;
• Troubleshoots and maintains library computers which includes working with library department and Pima County IT staff to resolve technological issues at division level;
• Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications;
• Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and ILLs and researches information in customer accounts;
• Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library’s diversity, equity and inclusion initiatives as well as strategic directions;
• Communicates effectively both verbally and in writing;
• Abides by state and federal laws in handling confidential and sensitive information;
• Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.

• Any combination of skills, education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification. Other specific requirements may be identified by the department head at the time of recruitment. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

• Minimum one (1) year paid or volunteer library experience.
• Minimum one (1) year customer service experience.
• Bilingual (English/Spanish).
• Minimum two (2) years technology experience (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs, and integrated library systems (ILS)).
• Experience using an integrated library system (ILS), such as Sierra, Polaris, Sirsi Dynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• Experience using a copier and fax.
• Experience using a cash register and handling money.

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources.

Additional assessments/testing may be required as part of the selection process.

License Statement:
Licenses and Certificates:
Some positions may require specialized certification or licensure relative to assignment at the time of appointment or prior to completion of an Initial or promotional probation period. Some positions require a valid Arizona Class D driver license at the time of application or prior to completion of an initial or promotional probation period. Failure to obtain/maintain the required certifications/licenses shall be grounds for termination.

The County requires pre-employment background checks. Successful candidates will receive a…