Library Services Associate III, Access & Information Services
Listed on 2026-09-26
-
Education / Teaching
Library, Information & Knowledge Management
Library Services Associate III, Access & Information Services
Position Highlights The University Libraries, Access and Information Services department seeks a Library Services Associate III (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries. The incumbent in this position assists customers with basic research needs, providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries.
Within the Information and Training group, this position provides co-leadership in the design, implementation, and management of AIS training and eLearning content. The LSA III utilizes specialized software to create online learning objects and contributes to the ongoing assessment and enhancement of training. The LSA III regularly attends and participates in workshops and other professional meetings, bringing back insights to support departmental environmental scanning and strategic planning.
The position also recommends process improvements to enhance customer service and streamline workflows.
Work Hours: 100% on site*. Monday-Friday 6:45am-3:45pm. Due to any potential change in scheduled building hours, all AIS staff are considered back-ups for closing the Libraries.
The University of Arizona Libraries are enterprising partners in advancing the University’s priorities by promoting inquiry, creative endeavor, scholarly communication, and lifelong learning. Serving as an intellectual crossroads of the University, the Libraries support innovative interdisciplinary research and scholarship while providing resources and services that enrich both the Arizona community and a global academic audience.
Benefits- Outstanding UA benefits include health, dental, and vision insurance plans
- life insurance and disability programs
- paid vacation, sick leave, and holidays
- UA/ASU/NAU tuition reduction for the employee and qualified family members
- retirement plans
- access to UA recreation and cultural activities
- and more!
- Design, implementation, and management of all AIS training and eLearning content, utilizing specialized software to create online learning objects and assisting with overall assessment of the eLearning program.
- Collaborates with the Information & Training Team to develop training content for staff and student employees.
- Assists with optimizing public services to improve the customer experience.
- Provides feedback and guidance to desk staff regarding customer service.
- Assists with monitoring email reference queue answering and triaging questions.
Customer Service;
Library Opening
- Provides reference, technology, and circulation assistance to customers in person and through chat, phone, and email.
- Assists customers with locating library information, resources, materials, and services.
- Addresses overdue accounts and responds to billing and collections questions.
- Troubleshoots software, computers, laptops, projectors, and other emerging technologies.
- Directs the work of student employees who assist with customer service, reference, circulation, and technology support.
- Liaises with the department’s resource sharing and technology leads to support library services and operations.
- Supports building opening procedures for the Main and Weaver Science and Engineering Libraries.
- Maintains library password management system.
- Facilitates meetings, makes presentations as needed, and participates in data-based decision making.
- This includes the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.
- Ability to work independently and collaboratively in the design, development, delivery, and assessment of training materials.
- Ability to train groups and individuals with varying learning styles, levels of academic preparedness, and backgrounds in the effective use of library resources and research tools.
- Ability to evaluate individuals based on established work expectations.
- Knowledgeoflibrary reference resources (i.e., library catalog, indexes, search engines,print resources, etc.) and their appropriate use, including understanding…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).