Customer Care Representative

Customer Service Representative

Location: United States
Work Arrangement: Hybrid

• Order Management: Serve as the primary contact for order entry through SAP, auditing purchase orders for discount levels, commercial terms, shipping terms, credit, and tax compliance. Daily tasks include verifying product categorization and sales identification codes to ensure accuracy. Success means maintaining high data integrity and timely order processing.
• Customer Communication: Email order acknowledgements and provide shipping information to customers, reps, or distributors. Expedite parts as needed and follow up to ensure customer satisfaction.
• Quotation and Pricing Support: Generate and update sales quotations based on customer changes. Submit cost updates and item reactivation requests, reviewing for accuracy before estimator review.
• Customer Master Data Management: Manage all Customer Master updates, ensuring data integrity and compliance with the U.S. Denied Parties list.
• Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process.
• Credit Memo Processing: Generate credit memos as required to support customer accounts.
• Technical Assistance: Provide customer support for repair parts compatibility, review component drawings, and retrieve archival repair data to meet demands for aged equipment.
• Cross-Department
  
  Collaboration:
  
  Work closely with Engineering, Purchasing, and other departments to ensure order fulfillment and customer satisfaction.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

• 3-5 years of relevant customer service experience
• Experience working in a manufacturing environment preferred
• Proficiency with SAP software
• Eligibility to work in the US and willingness to sign a non-disclosure agreement

• Background check and medical assessment clearance
• Strong attention to detail and data accuracy
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and collaborate across teams

• Competitive Compensation
• Excellent Health / Dental / Vision Options
• 5% 401(k) Retirement Match
• Paid Time Off in first year, increases with time of service
• 11 Paid Holidays per year
• Required PPE is provided (boots, safety glasses, coveralls)