DR Main Bank Cashier​/Supervisor

Job Summary

Responsible for supervising the Main Bankers, Cage Cashiers and Guest transactions while simultaneously protecting the company assets within the Cage, during assigned shift;
Communicates directly with Guests, management, and other Casino personnel, and must always maintain a professional demeanor and a positive attitude;
Provides quality Guest service, including but not limited to processing, transactions, handling disputes;
Prepares and accurately verifies all Casino exchanges, including but not limited to Cashier transfers, Outlet Banks, Cashier Banks, Casino Deposits, Casino Bank Orders, Table Fills/Credits, and Casino Drops (Slots, ATM, Kiosk, Table Games). Signs sensitive keys in and out of cage using key control logs.

• Acting-Supervisor in the absence of a Cage Supervisor
• "On-call" status during assigned shift
• Track Guest transactions and prepare/maintain MIL, MTL and CTR’s
• Balance Vault Main Bank and Cashier Banks
• Process Casino Drops, Bank Orders, TITO's, Jackpots, Table
• Fills/Credits Fill/Drop ATM's and Kiosks
• Handle Guest disputes professionally and effectively
• Complete paperwork within a reasonable timeframe; accuracy and clarity in verbal and written communications. Ensures accuracy of all paperwork received and disbursed.
• Performance appraisals, coaching, mediations, and dispute resolution
• Engage disciplinary actions with subordinates when applicable
• Investigate variances, process requests for review with Surveillance Complete reports and assignments within a reasonable time frame, accuracy and clarity in verbal and written communications
• Accurately verifies and balances the Vault Main Bank and Cashier Banks, and investigates any variances that transpire.
• Is knowledgeable of Cage Policies and Procedures as well as Internal Controls and is capable of filling any Cage position on any shift.
• Utilize email to communicate with Cage Managers, Cage Shift Managers, Cage Supervisors, and other Departments as required; relay information from shift to shift
• Performs other duties as assigned.

• Must be able to remain in a stationary position for a majority of an entire shift.
• Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs., twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
• Must be able to lift and/or move objects up to 50 lbs.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to travel to other properties if needed.
• Ability to work flexible shifts and days of the week, including holidays.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

• Excellent verbal and written communication skills.
• Excellent organizational skills, with particular attention to quality and detail.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization .
• Ability to maintain a high-level of confidentiality and professionalism.
• Ability to utilize and operate personal computers, other equipment or devices related to the position.

• Must be at least 21 years of age.
• High school diploma or general education degree (GED).
• Experience working in a high-pressure/fast paced environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain a valid gaming license.

• Previous supervisory experience is preferred.
• Six (6) months of experience in all Cage Banks required.
• Excellent verbal and written communication skills are required.
• Previous experience in the use of personal computers and software is required.
• Previous customer service experience required.
• Excellent interpersonal skills required.
• Excellent organizational skills required
• Spanish speaking preferred.

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