Ambassador ; Vahi Taa'am

Job Summary: Staffs the Player’s Club office and issues cards to new members as well as assists guests with inquiries, transactions, and information concerning points, comps, and current/upcoming promotions. Actively recruits new memberships.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Acknowledges, greets, and converses with guests on the gaming floor.
• Promotes the Casino Del Sol Resort by interacting with guests in an enthusiastic, helpful, and friendly manner.
• Creates and issues rewards cards and promotes the Player’s Club program and related promotions.
• Performs data entry on new or changed membership information.
• Issues point vouchers and complimentaries as designated by guest account information.
• Ensures accuracy of data entry records and maintains confidentiality of guest information.
• Ensures the confidentiality of information and protection of guest rewards.
• Helps facilitate special events and slot promotions.
• Notifies management or lead of guest needs and requests they are unable to handle; follows up to ensure needs were met.
• Meets department goals and quotas which includes 70% or more in mandatory data collection.
• Produces and delivers club material.
• Maintains a constant awareness of all Casino Del Sol Resort’s services, promotions, and events.
• Fosters team work by working collaboratively with coworkers and ensuring that work is completed that brings credit to the team.
• Adheres to applicable regulatory, departmental, and Casino Del Sol Resort’s policies and procedures.
• Stands at main entrance and greets guests, when applicable.
• Presents a well-groomed appearance at all times.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of Casino Del Sol Resort’s services, promotions, and events.
• Knowledge of applicable regulatory, departmental and Casino Del Sol Resort’s policies and procedures.
• Organizational, planning, and time management skills.
• Computer proficiency with word processing and spreadsheet applications.
• Skill in working courteously with the public as well as developing and maintaining good working relationships.
• Ability to generate business by signing up guests for the Player’s Club program and encouraging use of the club card.
• Ability to respond calmly and diplomatically when handling guest demands.
• Ability to keep aware of the constant changes and enhancements of the Player’s Club program and its benefits.
• Ability to follow directions and work effectively in a fast paced environment.
• Ability to perform basic mathematical computations pertaining to the position.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work in a smoking environment.
• Ability to stand and walk for long periods.
• Ability to lift and carry up to 25 pounds, with or without a reasonable accommodation.
• Ability to operate office equipment such as a photocopier, fax machine, and ten key.

Minimum Qualifications:

• Six months guest service experience, AND ability to read, write, speak, and understand English AND computer proficiency with word processing and spreadsheet applications.
• Must successfully pass competency assessment.
• Must present a well-groomed appearance.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must be able to work in a smoking environment.
• Must have employment eligibility in the U.S.
• Must be able to obtain, maintain, and retain a valid gaming license.

Preferred Qualifications:

• High school or General Equivalency Diploma.
• Previous commission, telemarketing, or retail sales experience.