Manager: Financial Aid Operations and Quality Control

The Financial Aid Operations and Quality Control Manager serves as second in charge of the Financial Aid Operations and Quality Control team with all decision-making authority of the Director in the Director’s absence. The Financial Aid Operations and Quality Control Manager ensures compliance with federal and state regulations for administration of various student financial aid programs and processes, including, but not limited to:
Return of Title IV calculations, Course Program of Study, New Aid Year set-up, ISIR data load processing, audits, federal reporting, student communications, and assists with the Financial Aid Systems. The Financial Aid Operations and Quality Control Manager researches regulations to ensure staff are trained in Title IV regulations and that compliance standards are met.

The work schedule for this position is flexible and may include working evenings and weekends.

• Completes Return of Title IV award adjustments accurately for all funds including Federal Pell Grants, Federal Educational Opportunity Grants (FSEOG), and Direct Loan administration correctly through quality assurance oversight procedures and that they are completed within the federally required timeframe to maintain compliance
• Creates financial aid processes, procedures, research issues in the federal regulations, organizes, develops, and assists with complex technical tasks
• Reviews awarded grants (Federal, State, Private, Foundation) to ensure fiscal compliance and responsibility for the aid year. Monitors and analyzes financials for Title IV programs
• Ensures Title IV regulations are met for the Course Program of Study (CPOS) system process
• Provides oversight over the FA Student Document retention and purge process to maintain federal and state compliance
• Creates new student communications within the Banner FA Module and BCM
• Ensures all work is completed within appropriate timelines and compliance guidelines in adherence with the strategic plan
• Performs special projects; prepares and delivers oral and written reports
• Directly supervises and manages employees and employee assignments. Supervises employees, provides training, prioritizes projects, evaluates annual performance and hires
• Assists with multiple projects which require problem analysis and multiple departmental meetings to coordinate solutions and determine appropriate course of action using discretion and initiative
• Completes quality control of financial aid operational processes and develops quality control reports
• Assists with various federal and state audit/reporting functions
• Maintains professional competence in best practices in financial aid, working knowledge of the student information system, and third‑party software
• Manages computerized database systems and electronic processing and is directly responsible to ensure that quality assurance standards are met
• Assess data to evaluate processes and outcomes. Identifies areas for improvement and implements solutions
• Communicates and cooperates with internal and external stakeholders. Develops and delivers analysis, recommendations, and reporting to stakeholders, senior management, and internal and external auditors
• Performs all other duties and responsibilities as assigned or directed by the supervisor

• Bachelor’s degree in related field of study and
• Three to five years of related experience in Title IV, Scholarship, or Grant Administration and
• One to three years of supervisory experience

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

• Master’s degree in related field of study
• Five plus years of related experience
• Experience with Banner or similar student information system, student management systems
• Customer relationship management systems
• At least one NASFAA credential
• Some knowledge and use of query tools to create, modify and run queries

• Knowledge of regulatory compliance principles and practices.
• Knowledge of business management and fiscal practices.
• Knowledge of organizational and time management principles.
• Skill in analyzing data, drawing conclusions, and preparing accurate reports.
• Skill in coordinating and monitoring the work of others.
• Skill in leadership, supervision and team building.
• Skill in independent decision making
• Skill in effective communication (both written and oral)
• Skill in problem solving
• Ability to develop and maintain effective and positive working relationships