Teller Supervisor N Oracle Rd, Tucson, AZ

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you’ve found it!

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well‑being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

Location:

6456 N Oracle Rd, Tucson, AZ 85704

Supervises and coordinates activities of tellers engaged in receiving and paying out money and keeping records of transactions in credit union by performing the following duties.

• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interview, hire, and train associates; plan, assign, and direct work; manage performance; reward and coach associates; address complaints and resolve problems.
• Supervise a team of tellers, ensuring efficient operation of the teller line and excellent member service.
• Conduct daily performance monitoring, provide coaching, and deliver feedback to enhance service quality and operational accuracy.
• Coordinate with the Branch Manager for teller staffing needs, including scheduling and arranging coverage during peak periods.
• Assign duties and work schedules to tellers to ensure optimal service delivery and efficient department operation.
• Oversee teller transactions to ensure accuracy and compliance with all regulations and credit union policies.
• Consolidate and balance daily teller transactions, ensuring all financial activities are accurately recorded and reconciled.
• Train tellers in providing exceptional member service and adhering to credit union procedures and regulatory requirements.
• Implement and enforce standardized procedures to improve teller line efficiency and service quality.
• Foster a positive work environment by maintaining open communication, resolving teller‑related grievances, and promoting teamwork.
• Address and resolve member inquiries and complaints promptly, ensuring a high level of member satisfaction.
• Act as a working teller during peak hours to support member service and maintain efficient branch operations.
• Promote and cross‑sell credit union products and services to members, assisting tellers in identifying sales opportunities.
• Ensure all teller operations comply with credit union policies, procedures, and regulatory requirements.
• Monitor and enforce branch security procedures, including controlling access to the vault and ensuring the secure handling of cash and negotiable instruments.
• Prepare and review daily reports related to teller operations, ensuring accuracy and completeness.
• Assist the Branch Manager with operational tasks related to teller activities, including reporting, cash management, and ensuring adequate supplies of money and negotiable instruments.
• Support the implementation of branch‑level initiatives and procedures as directed by the Branch Manager.
• Collaborate with the Assistant Branch Manager and Branch Manager to ensure overall branch operational efficiency and member satisfaction.

• High School Diploma or General Educational Development (GED) required.
• 3 to 5 years of similar or related experience. Previous Teller Supervisor experience in a branch of similar asset size preferred.
• Excellent verbal and written communication, organizational, interpersonal, and time‑management skills.
• Strong leadership, critical‑thinking, and problem‑solving skills.
• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time.
• Target hiring range $21.12/hr – $26.40/hr (depending on experience; prior to any incentives).

We offer competitive pay, generous paid time off, and a range of benefits that support personal and professional growth. Join a team committed to exceeding expectations and redefining possibilities.

As set forth in OneAZ Credit Union’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.