Member Service Representative - Silverlake Branch

Pima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Service Representative. Do you have a strong work ethic, a positive outlook, and share in the credit union philosophy of "people helping people"? Do you have financial industry experience and are interested in starting a career with a stable, growing, and respected financial institution that offers opportunities for professional growth and advancement?

Do you love finding the best solutions for your members and want to do so in a culture of teamwork and integrity? If so, please read on!

Our Member Service Representatives are enthusiastic about providing exceptional customer service to our members. This position has a universal role in our branches, working seamlessly to assist our members' needs from start to finish. We promote financial products and services to improve our members' well‑being, establish rapport, and recommend the best financial solutions. As the face of our credit union, you help our members love banking with us!

• Process teller transactions, open and close accounts, solve problems, update member information, conduct loan application interviews, process loan applications, fund loans, and present loan disclosures.
• Step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer.
• Achieve individual and team sales goals and keep up‑to‑date on all credit union products and services.
• Promote our financial services enthusiastically to members.

• High school diploma or equivalent.
• One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities.
• Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel.
• Exceptional customer service skills.
• Ability to offer solutions that meet our members' needs.
• Flexibility to travel to other branches on occasion.

Working knowledge of Symitar (Episys) is preferred. Bilingual English/Spanish skills are also preferred.

In 1951, sixteen teachers pooled together $84 in deposits and founded our credit union with the common purpose of helping people. To this day, our common purpose still exists. We are here for our members and we thrive by delivering on our value promise of smart, simple, personal. We have stayed true to our roots as a not‑for‑profit financial cooperative whose main focus is providing the highest possible value to our membership in the simplest way.

We are about relationships and not transactions. We are proud to be an Arizona Daily Star Reader's Choice winner.

• Insurance
  • Medical, dental, and vision – each benefit has a generous contribution from the credit union.
  • 100% company‑paid life insurance, short‑term disability, long‑term disability, and employee assistance program (EAP).
  • Access to other products such as two flexible spending account (FSA) options, critical illness insurance, accident coverage, and buy‑up options on life insurance.
• Retirement
  • 401(k) plan with company match.
  • 100% company‑funded pension plan.
• Generous paid time off policies, including 11 paid holidays.
• Tuition reimbursement.
• Access to on‑demand pay and one‑on‑one financial planning.
• An award‑winning wellness program.
• Access to an on‑site car repair service.

In addition, you'll be part of Pima Federal's engaging culture, which includes employee appreciation events, paid volunteer time, and a healthy work‑life balance. We are proud to have been recognized as a finalist in the Tucson Metro Chamber's Copper Cactus Awards for Best Place to Work in 2023!

If this sounds like the next step in your financial industry career that you've been looking for, apply now!
Fill out our initial 3‑minute, mobile‑friendly application.

Job Posted by Applicant Pro