Police Records Specialist

Position Summary

The Police Records Specialist I supports the daily operations of the division/section through clerical and customer service tasks while learning specialized systems and procedures. Work is performed under the supervision of a Police Records Supervisor and does not supervise.

• Answers multi‑line telephone calls from community members.
• Assists citizens and law enforcement partners with copies of reports, background information, and research assistance.
• Responds to email and U.S. mail correspondence to provide copies of redacted reports, visa letters, etc.
• Conducts manual and automated searches to retrieve crime information as requested.
• Distributes information from filed reports for external and internal requests.
• Sorts incoming paperwork, maintains archives and files warrants.
• Responds to requests from the public and law enforcement personnel.
• Determines the requestor’s right to information based on local, state, and federal guidelines and redacts appropriately.
• Accesses one or more databases and specialized software systems to gather information.
• Makes copies of files.
• Collects fees from requestor, when required.
• Processes information in accordance with laws to avoid civil and criminal liability to accurately distribute paperwork.
• Receives, coordinates and disseminates critical information from active police patrol units to multiple sources and resources based on published protocols and defined standards.
• Maintains confidentiality while completing projects and training.
• Enters and maintains information in the department tracking systems, including local wanted/missing persons and property records.
• Meets time constraints to satisfy biennial audit requirements set by the Department of Public Safety and Federal Bureau of Investigation.
• Reviews paperwork completed by law enforcement personnel to ensure compliance with federal guidelines.
• Performs all other duties and tasks as assigned.

Shift work (24/7 essential operation). Must be available for any shift required, including days, nights, weekends, and holidays. Mostly office environment with some exposure to physical, ergonomic, or emotional hazards. All duties and responsibilities listed are subject to change.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  One (1) year of relevant experience.
• Equivalency:
  Any combination of relevant education and experience may be substituted on a year‑for‑year basis.

• Maintain confidentiality.
• Attention to detail.
• Record keeping.
• Customer Service.
• Critical thinking skills.

Must obtain Terminal Operator Certification (TOC):
Level A within 6 months of hire.

Grade G103. Hourly Range: $18.15 - $27.23 USD.

The City of Tucson offers a generous benefits package for benefit‑eligible positions, including medical, dental, vision, life, disability, and FSA coverage, a rich pension plan, optional Roth and pretax deferred compensation savings, paid time off (38 days in the first year, increasing thereafter), twelve weeks of paid parental leave, tuition reimbursement, student loan repayment, training, and employee resource group participation. More information at https://(Use the "Apply for this Job" box below)..

The City of Tucson employs only U.S. citizens and lawfully authorized non‑U.S. citizens. Mandatory employment eligibility verification must be presented.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation. Contact Human Resources at Employee Leaves or .

This position requires a criminal background check. The City of Tucson is a Second Chance Employer.