Telecommunicator

## Telecommunicator IApply:
Onsite Work:
Thomas O Price Service Center:
Full time:
Posted Today:
JR-1003503## Posting Close Date Applicants must submit their completed application by 10-13-2026 at 11:59 p.m. MST## Application and Special Instructions
* * IMPORTANT – PLEASE READ
* * About This Recruitment    
• This recruitment is focused on 911 Emergency Call Taking.
Skills Assessment Requirement    
• A practical skills assessment is required to be considered for this position.
All applicants will receive a link to the assessment from Gov Worx.

• To complete the assessment, you will need:
o A laptop or desktop computer with a full-sized keyboard   o A working webcam    Deadline:
The assessment must be completed by 8:00 a.m. on October 16, 2026. Applicants who have not completed the assessment by this deadline will not move forward in the hiring process.
About this position:

• Training in one of four functions of non-emergency call taking, emergency    call taking, police dispatch, or fire/EMS dispatch, must be completed prior to    the completion of the probationary period and must be maintained    throughout employment in this position.  
• Must be at least 18 years of age  
• An Arizona Criminal Justice Information System (ACJIS) Network Terminal    Operator Certification must be obtained within 6 months of hire and must be    maintained throughout employment of this position.

• A Cardiopulmonary Resuscitation (CPR) Certification or Telecommunicator    Cardiopulmonary Resuscitation (TCPR) Certification must be obtained within    6 months of hire and must be maintained throughout employment of this    position.

• Must pass Background and Polygraph  
• Must pass Non-NIDA Drug Test  
• Must pass Hearing Test    IMPORTANT DATES:
o Virtual Interviews will be held October 26, 2026-October 30, 2026  o Pre-employment testing:
November 16, 2026 – November 20, 2026  o Tentative

Start date:

Week of January 11, 2027    We highly recommend that you print this page as a reference for your records. After October 14, 2026 you will not be able to view this page.## ABOUT THIS JOB
** Duties and Responsibilities**
* ** Non-Emergency Call Taking:
** Answers 3-1-1 non-emergency calls and customer inquiries; gathers, clarifies, and assesses information using effective questioning, active listening, and problem-solving techniques; determines the appropriate City service, resource, or referral based on the nature of the inquiry; and provides accurate information and assistance regarding City services, programs, and non-emergency police matters. Uses language service providers, Telecommunication Devices for the Deaf (TDD), and other communication resources when necessary.

Creates, routes, monitors, and tracks service requests with appropriate City departments and service providers, including public works orders, property watches, maintenance requests, and other community service needs; communicates relevant information and coordinates with other departments or resources to facilitate timely and appropriate resolution; and recognizes circumstances requiring escalation or referral to emergency or specialized services. May manage callers at times who are distraught or frustrated and who may require patience and attention to detail in resolving or supporting their needs from City services.

Enters, retrieves, reviews, and updates information in City and law-enforcement databases, and maintains accurate records of customer contacts and service requests.
* ** Emergency Call Taking:
** Answers and processes emergency 9-1-1 calls involving potential life-threatening and other public safety situations; rapidly gathers, verifies, and assesses information using established protocols and triage platforms; determines the nature, location,…