Director of Operations - TMCH Cancer Center

Director of Operations – TMCH Cancer Center

Job Category: Management

Schedule: Full time

Shift: 1-Day Shift

Reports to the Executive Director of Administration, optimizes the performance of a diverse network of medical groups and affiliate providers across TMC Healthcare to best serve our community, with a focus on improving healthcare access and quality, while eliminating unnecessary cost. The Director of Operations is responsible for the day‑to‑day operations and achieving operational excellence. Also, supports the Executive Director of Administration with provider growth, strategy, and support staff resources.

Assist the Executive Director Administration in articulating the CIN (Clinically Integrated Network) vision and gaining commitment of medical groups and affiliate providers.

Implementation of regional strategy and related goals that is in alignment with and drives system strategy. Supports the effective and efficient delivery of quality care and financial sustainability.

Champions TMN engagement efforts within the market to include physicians, patients and employees.

Support Tucson Medical Network and the Executive Director of Administration with:

• Engaging physicians and advanced practice providers, developing a comprehensive provider service network through one of many options including foundation model engagement, contracted service, and employment and Management Service Organization (MSO) arrangements.
• Engaging with physicians and the Quality Manager in the promotion of evidence‑based models linked to quality, disease management and the appropriate use of resources, setting aligned metrics, targets and incentive plans for productivity and quality.
• Collaborating to support Tucson Medical Network (TMN) to connect specialty services to the CIN including Laborists, Pediatric Hospitalists, Pediatric Intensivists, etc. Support specialty services that can demonstrate growth, need, and cost efficiency opportunities.
• Working with dyad partners across the system to identify areas to support for future improvement or enhancement. These include EMCare, Radiology Limited, Pathology, OPA, AIM, etc.

Provide leadership to ensure relevant data sources are connected to the CIN including Arizona Connected Care (AZCC) assuring quality reports are generated in support of quality outcomes, efficiency, and population management metrics.

Oversees and leads the daily operation of the following core operational functions:

• IT
• Budgeting-R&E Analysis
• Strategic Planning
• Network and Team Building
• Payer Contracting
• Credentialing
• Recruitment
• Practice Management
• Practice Analytics
• Patient Experience
• Ensuring smooth and efficient patient‑flow and workflow.
• Accelerate the development of the MSO, to provide key services that include access to a centralized model delivering services such as those listed above.
• Incorporate a range of office‑management and business services to better support their practices.
• Adhere to TMCH organizational and department‑specific safety, confidentiality, values, policies and standards.
• Performs related duties as assigned.

EDUCATION: Bachelor’s degree in Business or related field;
Master’s degree preferred. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval.

EXPERIENCE: Requires five (5) years of leadership experience in a comparable leadership and/or physician management role, five (5) years of experience working with a healthcare system with an affiliated physician base or an independent physician association, and experience with overseeing a growing multi‑specialty network and standardizing work. Preferred ten (10) years of accomplished experience in a large, complex, and integrated healthcare or payer setting, previous experience in developing and/or operating management service organizations, previous familiarity with various physician compensation plans, incentives and contracting arrangements, proven background with building physician relationships in a collaborate model, demonstrated visibility and engagement with an effective and open communication style with physicians, and previous focus on data integration,…