Front Desk Patient Financial Services Representative Family Medicine Job Tucson area,Arizona USA,Healthcare

Primary City/State: Tucson, Arizona

Department Name: PBC-FP Alvernon-Clinic

Work Shift: Day

Job Category: Revenue Cycle

You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. Apply today.

As the front face of the clinic office, you will greet and provide customer service to patients and families. Perform registration and assist in the check‑in process, assisting with forms, intakes, scheduling, and insurance cards. In this role you will assist with answering phones and taking messages as well as calculate and collect patient payments according to insurance verification and benefits.

Location: BUMG Alvernon Family Medicine (707 N Alvernon Way, Suite 101)

Hours: Monday – Friday, 8‑hour shifts (7:30 a.m. – 5:00 p.m.)

University Medical Center South PBCs Banner – University Medical Center South is a comprehensive medical center that includes an Emergency department, a state‑designated trauma center and a Behavioral Health Pavilion. We are an Arizona Department of Health Services‑accredited Cardiac Receiving Center and a Nurses Improving Care for Health system Elders‑designated senior‑friendly hospital. The hospital is staffed by physicians who are full‑time faculty of the University of Arizona College of Medicine – Tucson and is managed by Banner Health under an operating agreement with Pima County.

Our specialty services include inpatient and outpatient behavioral health, treatment and education for diabetes, innovative geriatrics care and comprehensive orthopedics.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. The role also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. It includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE

FUNCTIONS

Performs registration/check‑in processes, including data entry, providing patients with appropriate information and intake forms, obtaining necessary signatures, and generating population health summaries.

Verifies insurance eligibility benefits for services rendered with payors and documents appropriately. Assists in obtaining or validating pre‑certification, referrals, and authorizations.

Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

Schedules office visits and procedures within the medical practice(s) and external practices as necessary, maximizing reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

Demonstrates proactive interpersonal communication skills while dealing with patient concerns through telephone calls, emails and in‑person conversations. Optimizes patient flow by using effective customer service/communication skills, communicating with internal and external customers, the care team, management, centralized services and HIMS.

Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

Provides a variety of patient services to assist in patient flow, including but not limited to…


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