Front Office Coordinator - Genesis OBGYN Northwest

Front Office Coordinator – Genesis OBGYN Northwest

Position Summary:

Greet patients and visitors in a warm and welcoming way, check patients in and out using the practice management system. Collect and post patient payments. Assist patients with their registration in the facility’s electronic medical record (EMR) system, as needed. Present and explain policies, forms and consents and obtain signatures. Collect billing forms and scan into the EMR. Obtain insurance eligibility and benefits for office visits and procedures.

Schedule/reschedule follow-up appointments, including work-in appointments, and manage inbound referrals. Process medical records requests following HIPAA guidelines and obtain external medical records prior to the date of service. Maintain the lobby and front office area, updated patient materials and forms used. Monitor clinic flow and patient wait times, and notify patients, providers and staff as needed. Open and close the clinic on time.

Demonstrate professionalism, confidentiality, flexibility and accountability. Work in partnership with back-office staff to provide excellent customer service. Other general duties as assigned.

• Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately.
• Maintain the visitor's log/badges for all non-patient visitors who access secured areas.
• Check patients in and out using the practice management system.
• Responsible for collecting and posting patient payments with accuracy.
• Assist patients with their registration in the facility’s electronic medical record (EMR) system, as needed.
• Present and explain all policies, forms and consents and obtain signatures.
• Collect billing forms and scan into the EMR.
• Obtain insurance eligibility and benefits for office visits and procedures.
• Schedule/reschedule follow-up appointments, including work-in appointments, and manage inbound referrals.
• Process medical records requests following HIPAA guidelines.
• Obtain external medical records for patients prior to date of service.
• Perform administrative duties: order supplies and distribute upon arrival, bank deposits slips.
• Maintain cleanliness of the lobby and front office area and updated patient materials and forms used.
• Monitor patients as they wait in the lobby for their appointments.
• Monitor clinic flow: notify patients when providers are running late, notify providers of no shows and notify lab staff of patients waiting for labs.
• Open and close the clinic on time.
• Exhibit and maintain a high degree of professionalism and decorum, plus confidentiality, flexibility, and accountability.
• Work in partnership with the back-office staff to provide excellent customer service.
• Other general duties as assigned.

• High school diploma or equivalent.
• 2 - 4 years of medical office experience required.
• Excellent customer service, communication and organizational skills.
• Experience with performing insurance eligibility verification, explaining insurance benefits and payment arrangements to patients.
• Understanding of and adherence to HIPAA/confidentiality rules.
• Experience with working with medical records and documents.
• Experience in working with incoming and outgoing referrals.
• Accuracy and attention to detail with ability to multi-task.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Teams, Outlook).
• Familiarity with EMR software and previous money handling experience preferred.

Physical demands may include prolonged standing or sitting; traveling to all locations when coverage demands require.

This is not a remote position.