Manager , Customer Care; Pharmacy Technician - Advanced Delivery

Overview

Anticipated End Date:

Position Title: Manager I, Customer Care (Pharmacy Technician) - Advanced Home Delivery

Job Description: Manager I, Customer Care (Pharmacy Technician) - Advanced Home Delivery

Hybrid: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Location: AZ-TUCSON, 4821 N STONE AVE

Schedule:

• Monday-Friday, standard hours
• Occasional evenings and weekend rotation, as needed

Carelon Rx is a proud member of the Elevance Health family of companies. The Carelon Rx Home Delivery Pharmacy will deliver a digital first pharmacy experience that is convenient, simpler to use, and more affordable for our patients and payors. Our Pharmacy model focuses on whole person care, providing the best member experience to drive adherence, affordability, and improved overall health outcomes by putting the patient first.

• Directs implementation and administration of pharmacy technician programs.
• Prepares and communicates information to appropriate parties regarding programs, procedures, changes and government mandated disclosures.
• Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
• Hires, trains, coaches, counsels, and evaluates performance of onsite and virtual direct reports.

Requires BA/BS degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years related customer service experience; or any combination of education and experience which would provide an equivalent background.

• Active, valid Pharmacy Technician license in the state of Arizona.
• CPhT.
• Mail order pharmacy experience.
• Experience using the McKesson Pharmacy Systems.

Job Level: Manager

Workshift:

Job Family: CUS >
Service Operations

Note: Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all…